Lumivero · 1 day ago
Implementation Specialist
United States
Full-time
Remote
Mid Level
$0/yr - $75K/yr
3+ years expLumivero is a company dedicated to developing powerful data-intelligence software that assists users in making informed decisions. The Implementation Specialist is responsible for guiding clients through the implementation process of SaaS solutions, ensuring a seamless transition and maximizing product value.
Risk ManagementSoftware
Responsibilities
Lead end-to-end technical onboarding and implementation for new clients, serving as project lead from kickoff through go-live
Partner with clients to understand business needs and develop tailored implementation plans aligned to their use cases
Analyze business processes, gather and prioritize requirements, and deliver end-user training as defined by Statements of Work
Manage implementation project plans, timelines, and cross-functional coordination to ensure high-quality, on-time delivery
Collaborate closely with Sales, Product, DevOps, Support, and Community teams throughout the implementation lifecycle
Provide intermediate and advanced post-onboarding training on complex product features
Identify, troubleshoot, and resolve implementation issues while proactively mitigating risk
Conduct quality assurance, testing, and User Acceptance Testing to ensure product readiness and client satisfaction
Maintain deep product knowledge, assist with testing new features, and document evolving best practices
Serve as the Voice of the Customer by sharing feedback that informs product improvements and roadmap decisions
Provide Level II customer support on product usage and best practices
Support the sales process as a subject matter expert, including product demonstrations and RFP responses
Qualification
Required
Completion of a bachelor's level qualification and or relevant work experience
Expertise in training, demonstrations, and presentations
A basic understanding of technical IT issues to enable discussions with internal and external technical specialists to include an understanding of applications and data security
Demonstrated experience in defining and optimizing business processes
Ability to drive strategic and tactical planning to anticipate business requirements
High level organizational ability with excellent written and oral communication skills in reviewing, developing, and implementing procedures and policies
Working with the team on continual improvement of the implementation process, and material used as part of that process such as documentation, videos, etc
Strong organization and communication skills, ensuring customer satisfaction while managing expectations
Preferred
3+ years of experience working within a higher education environment including student placement and work integrated learning processes
Exemplary organizational skills managing multiple trainings & onboarding timeframes
Proven ability to incorporate change management strategies
The ability to perform work under minimal supervision, and handle complex issues and problems
Strong business analysis and specification skills
Strong commercial acumen and astute relationship management skills
High-level problem-solving skills, including the ability to proactively develop innovative solutions
Benefits
An annual performance-based bonus to recognize personal excellence.
Annual tech stipend to get what you need to do your best work
Flexible, remote first work environment and a diverse, global team.
Opportunities for career advancement as Lumivero grows
Company
Lumivero
Lumivero is a software company that provides data collaboration solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gareth Morrison
Chief Executive Officer
Recent News
2026-01-15
EdTech Breakthrough
2025-06-04
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