Connecticut Hospital Association · 7 hours ago
Help Desk Specialist
Wallingford, CT
Full-time
Onsite
Entry Level
2+ years expConnecticut Hospital Association (CHA) is seeking a Help Desk Specialist to provide technical support and customer service. This role involves managing technology-related issues and requests, ensuring customer satisfaction, and coordinating with network and infrastructure teams for prompt issue resolution.
Emergency MedicineHealth CareHospital
Responsibilities
Provide Tier 1–2 technical support for CHA employees and ChimeNet customers; log, prioritize, and resolve requests and incidents using HaloPSA ticketing system; install, configure, and support Windows 11 laptops, desktops, and peripherals
Administer and support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Intune, and Office applications); coordinate escalation of complex network or infrastructure issues to senior engineers
Support Zoom and Zoom Phone systems, including user setup, troubleshooting, and training
Manage user accounts, distribution lists, and permissions in Microsoft Active Directory, Azure AD, and related systems; maintain accurate and detailed documentation of processes, troubleshooting steps, and resolutions; provide VPN and remote-access support for internal and external users
Use NinjaOne RMM and Intune for patch management, endpoint monitoring, and asset tracking
Assist with hardware deployments, imaging, asset tagging, and inventory documentation; support network printers, mobile devices, and audiovisual systems (e.g., Zoom Rooms)
Monitor customer networks routinely, troubleshoot basic WAN connectivity issues and work with service providers (Crown Castle, Comcast, Frontier, Cox, etc.) to resolve them
Manage DNS change requests for customer domains
Participate in 24/7 on-call rotation to provide after-hours support; participate in change management and system maintenance activities
Qualification
Required
Associate degree in Information Technology or related field, or equivalent experience
Minimum of two years' experience in a corporate IT or Managed Services environment
Knowledge of and experience with Windows 11 and Microsoft 365
Knowledge of and experience with Microsoft Teams and Zoom collaboration platforms
Knowledge of and experience with Active Directory and Azure AD user management
Knowledge of and experience with remote access and VPN connectivity
Knowledge of and experience with PC and laptop hardware troubleshooting
Knowledge of and experience with ticketing systems (HaloPSA or similar)
Demonstrated excellent customer service and effective interpersonal and documentation skills
Ability to manage multiple priorities in a fast-paced environment
Functional knowledge of DNS and how email routing works
Position requires participation in 24/7 on-call rotation and occasional after-hours support
Must be able to lift and move IT equipment as needed
Preferred
A+ certification or equivalent technical certification
Experience with RMM tools such as NinjaOne or equivalent
Experience supporting network and cloud services (Fortinet, Arista, or Microsoft 365)
Familiarity with data center or healthcare IT environments
Company
Connecticut Hospital Association
Connecticut Hospital Association is a health care center that provides medical and health care services for individuals and communities.
51-200 employees
H1B Sponsorship
Connecticut Hospital Association has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
John Brady
Senior Vice President / Chief Financial Officer
Recent News
Hartford Business Journal
2025-10-24
Government Technology US
2025-09-24
Hartford Business Journal
2025-09-03
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