Raas Infotek · 12 hours ago
Java L2 Support (Banking application support experience)- USC/ GC Only
Alpharetta, GA
Contract
Onsite
Mid LevelRaas Infotek is seeking a proactive and technically skilled resource to join their team as a Java L2 Support. The role involves providing technical assistance for banking applications, ensuring smooth operations, resolving issues, and maintaining high levels of customer satisfaction.
Information Technology
No H1B
U.S. Citizen OnlyHiring Manager
Ravi kumar
Responsibilities
Provide expert-level troubleshooting and resolution for complex technical issues
Provide Level 1/Level 2 support for applications and systems
Monitor system performance and proactively identify potential issues
Respond and resolve incident tickets/change requests/service requests within defined SLAs
Perform root cause analysis and implement preventive measures
Collaborate with development and infrastructure teams for issue resolution
Create, maintain and update knowledge base for known issues and support documentation
Participate in on-call rotation and provide after-hours support as needed
Participate in client meetings and status reviews
Ensure compliance with ITIL processes (Incident, Problem, Change Management)
Support in application deployment activities, patching and upgrades
Identify the improvement areas/manual activities & work on process improvements/automation
Communicate effectively & provide timely updates to stakeholders and end-users
Manage client escalations and have effective communication with client in calls as required
Qualification
Required
Banking application support experience
Proactive and dedicated
Technically skilled
Expert-level troubleshooting and resolution for complex technical issues
Level 1/Level 2 support for applications and systems
Monitor system performance and proactively identify potential issues
Respond and resolve incident tickets/change requests/service requests within defined SLAs
Perform root cause analysis and implement preventive measures
Collaborate with development and infrastructure teams for issue resolution
Create, maintain and update knowledge base for known issues and support documentation
Participate in on-call rotation and provide after-hours support as needed
Participate in client meetings and status reviews
Ensure compliance with ITIL processes (Incident, Problem, Change Management)
Support in application deployment activities, patching and upgrades
Identify the improvement areas/manual activities & work on process improvements/automation
Communicate effectively & provide timely updates to stakeholders and end-users
Manage client escalations and have effective communication with client in calls as required
Company
Raas Infotek
RAAS Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase