5&5 · 4 hours ago
Client Operations Project Manager
United States
Full-time
Remote
Mid Level
3+ years exp5&5 is a leading IT and digital platform management company in the restaurant industry, and they are seeking a Project Manager to lead client project execution and internal initiatives. The role involves managing client implementations, collaborating with cross-functional teams, and ensuring seamless project execution aligned with business objectives.
Information Technology & Services
Responsibilities
Manage the end to end execution of client projects, owning planning, scheduling, milestone tracking, status documentation, and delivery to ensure projects meet objectives and timelines
Act as the primary point of contact for assigned implementations and workstreams, providing consistent communication and status updates to internal teams and external clients
Lead coordination across Client Operations, Technical Operations, and Loyalty, integrations, and third party vendors to align assets, requirements, and timelines
Oversee and track store onboarding progress, run quality assurance checks, and validate configurations prior to launch
Maintain and improve project documentation, templates, and tracking systems such as Asana, Notion, Smartsheet, and Google Suite to ensure visibility and accuracy
Run client and vendor meetings, prepare agendas and recaps, identify risks, troubleshoot issues, and proactively escalate blockers when needed
Implement and optimize processes and project workflows that increase team efficiency and improve delivery consistency
Support onboarding and training for new Project Management team members and contribute to a collaborative, accountable team environment
Qualification
Required
Three or more years of project management, client facing, or operations experience in a hospitality, retail, or technology environment
Proven ability to manage multiple projects at once, prioritize effectively, and meet deadlines
A proactive, solution oriented mindset with strong analytical and problem solving skills
Excellent verbal and written communication skills and the ability to work cross functionally with technical and non technical stakeholders
Hands on experience with project management tools such as Asana and Notion and support platforms such as Zendesk and Google Suite
Preferred
Experience with online ordering and third party delivery vendor integrations such as Olo, Uber Eats, DoorDash, and Grubhub is a strong plus
Prior experience working with restaurant or franchise owned brands is highly preferred
Benefits
Medical, Dental, and Vision Healthcare Plans
11 Paid Holidays: New Year’s Day, Martin Luther King Jr Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Day Before Thanksgiving, Thanksgiving Day, Black Friday, Christmas Eve, and Christmas Day.
15 PTO Days with an annual anniversary accrual of 1 additional PTO day each year, and PTO rollover option
Birthday PTO day
Anniversary PTO day
Volunteer PTO
7 Personal Days
Paid parental leave
401K program
Monthly Quality of Life stipend
Child Support Stipend
Yearly home office stipend
Yearly education stipend
Company
5&5
5&5 is the restaurant industry’s premier IT and digital platform management company, specializing in SaaS implementations such as POS, omni-channel ordering, loyalty, and end-to-end digital managed services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Johnathan Chen
Co-founder/CEO
Company data provided by crunchbase