AlertMedia · 4 days ago
Director, Solutions Engineering
Austin, TX HQ
Full-time
Onsite
Director/Executive
8+ years expAlertMedia is dedicated to saving lives and minimizing loss through effective communication. They are seeking a Director of Solutions Engineering to lead and mentor a high-performing team while directly supporting sales efforts and technical contributions.
Enterprise SoftwareMobileSaaS
No H1B
Responsibilities
Balance team development and hands-on technical contribution, spending your time mentoring and leading Solutions Engineers and directly supporting strategic deals
Lead by example, setting the bar for technical excellence, consultative selling, and customer advocacy
Team Leadership & Mentorship: Lead and develop a team of Solutions Engineers through regular 1:1s, career development planning, performance feedback, and coaching on both technical and sales skills
Enablement & Certification: Define and execute a regional technical strategy, ensuring the team is enabled, certified, and equipped to lead value-based technical conversations across the AlertMedia platform
Pipeline Health & Sales Partnership: Partner with Sales leadership in forecast and pipeline reviews to ensure technical readiness and alignment for active and upcoming deals
Operational Excellence: Standardize and continuously improve Solutions Engineering best practices, demo flows, discovery approaches, and proof-of-concept (PoC) frameworks
Cross-Functional Collaboration: Work closely with Product, Engineering, Marketing, and Customer Success to surface insights from the field and influence platform evolution
Strategic Deal Leadership: Lead technical discovery, solution design, and demonstrations for high-value or complex accounts, serving as the technical voice and trusted advisor throughout the sales cycle
Solution Prototyping & Problem Solving: Develop prototypes, technical spikes, or custom integrations to unblock complex deals or inform future product direction
Executive-Level Engagement: Facilitate technical discussions with CIOs, CTOs, and senior stakeholders, translating platform capabilities into clear business value and outcomes
Customer Advocacy: Serve as a strong bridge between customers, Sales, and Product, advocating for customer needs and influencing the product roadmap based on real-world use cases
Qualification
Required
8–10+ years of experience in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture in a SaaS organization
2–3+ years in a people leadership role
Proven success in high-growth SaaS environments, with experience supporting API-driven integrations and cloud infrastructure
Strong understanding of sales methodologies such as MEDDICC, and experience partnering closely with Account Executives
A true player-coach mindset — able to move seamlessly from high-level strategy and coaching to hands-on troubleshooting and technical execution
Passion for delivering an exceptional customer experience through thoughtful, consultative problem-solving
Excellent prioritization, project management, and organizational skills in fast-paced, evolving environments
Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences
Strong coaching mentality and ability to help elevate others in their career development
Exceptional interpersonal skills; clear and concise written and oral communication skills
Skilled at building rapport and setting expectations with stakeholders, including those at the executive level
Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process
Preferred
This role has a strong preference for candidates based in Austin, TX or the surrounding area, but we may be open to remote candidates within the United States
Benefits
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
Amazing rewards and incentives – we love celebrating each other!
Commitment to community service with opportunities to give back
Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails
Access to cutting edge technology – Salesforce, Gong, ZoomInfo, Outreach, Scorecards, etc.
Ongoing learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams
Company
AlertMedia
AlertMedia's helps organizations mitigate risks and respond faster during emergencies and critical events.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$57.01MKey Investors
JMI EquityNext Coast VenturesSilverton Partners
2020-04-07Series C· $15M
2019-01-03Series C· $25M
2017-10-11Series B· $8M
Leadership Team
Jeff Branc
Chief Technology Officer
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2025-08-19
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