KTek Resourcing · 1 day ago
Service Delivery Manager - Network & Infrastructure
Alpharetta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expKTek Resourcing is seeking a Service Delivery Manager specializing in Network & Infrastructure. The role involves overseeing service delivery, managing client relationships, and driving operational excellence in network infrastructure programs.
Health CareHuman ResourcesMedicalStaffing Agency
Hiring Manager
Sohail Ansari
Responsibilities
Regularly connect with client stakeholders to review service performance and drive agreed outcomes to internal visibility and client closure
Lead the planning, execution, and governance of complex network infrastructure programs (LAN/WAN, SD-WAN, Wireless, Data Center, Cloud Connectivity, etc.)
Oversee multi-tower service delivery (Network Operations, Service Desk, Field Support, etc.) to meet SLAs and KPIs
Drive transformation and continuous improvement initiatives across service operations
Coordinate cross-functional teams, vendors, and service partners to ensure seamless execution
Act as the primary point of contact for client executives and stakeholders
Lead service review meetings, QBRs, and executive reporting sessions
Translate client business objectives into actionable technology and service delivery goals
Ensure transparent communication, trust, and long-term partnership with clients
Lead the resolution of client escalations with speed, transparency, and accountability
Coordinate with internal teams to investigate root causes and implement corrective actions
Communicate effectively with clients during high-impact incidents, ensuring timely updates and resolution
Govern incident, problem, and change management in line with ITIL v4 principles
Drive operational excellence through proactive monitoring, root cause analysis, and service automation
Define and track operational KPIs—availability, performance, MTTR, customer satisfaction, etc
Support operational readiness for new services, transitions, and migrations
Conduct regular service reviews with clients, presenting performance metrics, risks, and improvement plans
Prepare executive-level reports and dashboards for internal and client stakeholders
Own program P&L, ensuring cost control, margin improvement, and forecast accuracy
Develop and track budgets, financial models, and billing/revenue schedules
Monitor resource utilization and optimize financial performance across service lines
Support contract renewals, change orders, and commercial negotiations
Lead and mentor project and service delivery teams, fostering accountability and ownership
Promote a culture of collaboration, agility, and customer centricity
Partner with internal leadership to align on delivery priorities and strategic initiatives
Qualification
Required
Bachelor's degree in engineering, Computer Science, or a related field
10+ years of experience in IT infrastructure delivery or program management, with strong exposure to network technologies
Proven experience in client-facing roles within IT service delivery or managed services
Strong escalation management and conflict resolution skills
Excellent communication, stakeholder management, and leadership capabilities
Familiarity with the ITIL framework; certifications like ITIL, PMP, or Six Sigma are a plus
Knowledge of Network and Compute technologies will be an added advantage
Bachelor's degree in IT, Business, or a related field
Preferred
Master's degree
Company
KTek Resourcing
KTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions.
201-500 employees
H1B Sponsorship
KTek Resourcing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
K
Kshitij Kukreja
Chief Executive Officer
E
Esha Kukreja
President and Co-founder
Recent News
Company data provided by crunchbase