ScanSource · 2 weeks ago
Supervisor, Outbound Operations 2nd Shift
Southaven, Mississippi, United States
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expScanSource is a company seeking a Supervisor for their Outbound Operations on the 2nd shift. The role involves managing associates to achieve operational goals, ensuring safety and quality standards are met, and interacting with support teams to meet business objectives.
HardwareTelecommunicationsWholesale
Responsibilities
Able to take command of assigned Area to achieve warehouse safety, quality, and performance standards
Maintaining operational awareness of the business context: compliance performance targets, company profitability, and asset protection
Conduct and contribute to training, developing, coaching, and disciplining assigned associates
Responsible for managing associates to achieve operational goals
Monitor associate’s execution of assigned duties while maintaining on-going cross-training to provide adequate coverage in key areas
Response to customer escalations via providing root causes and correct actions
Interact with all support teams (quality, inventory, replen, inbound, maintenance, HR etc.) to develop plans to meet business objectives
Order supplies for department
Ensure assigned associates have necessary resources to perform daily tasks
Occasional work in direct process path (if needed)
Provide PTO coverage for Department Leadership (if needed)
Promote workplace safety by maintaining a clean and organized environment
Continuously monitor safety performance of all associates
Correct and promptly report any safety violations to DC Management
Qualification
Required
Ability to understand basic English
High school diploma or equivalent
A minimum of 10 years work experience in a Functional Area Supervisor role in a distribution center
Work experience includes high transaction volumes in a time sensitive mechanized distribution center
Proficient with MS Office Suite (Word, Excel, PowerPoint)
Experience using warehouse management systems
Ability to multi-task and perform excellent communication, supervisory and customer service skills
Must be able to identify problems and resolve in a timely manner; possess a sense of urgency and ability to prioritize tasks and resources appropriately
Promote an environment conducive to maximum employee morale, productivity, and effectiveness
Excellent written and verbal communication skills; ability to communicate effectively to a group of 25-90 associates at any given time
Excellent judgment and decision-making abilities
Hard working and self-motivated
Preferred
Bachelors' degree in related field
Experience with Manhattan Associates WMS (SCALE, PKMS)
Progressive leadership in distribution center
Proficiency in English and Spanish
Certified Lean Six Sigma - Green BELT
Experience with ULTIPRO HR System
Fair and balanced Policy and Procedure enforcement
Experience with performance metrics and process improvement
Demonstrated problem solving skills and analytical skills
Ability to operate related material handling equipment
Company
ScanSource
ScanSource is a wholesale distributor of technology products and solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-03-18IPO
Leadership Team
Mike Baur
CEO
Mary Gentry
Senior Vice President, Finance and Treasurer
Recent News
2025-12-04
2025-11-07
Company data provided by crunchbase