NEOGOV · 1 day ago
Benefit Programs Supervisor*
VA 23219, VA
Full-time
Onsite
Senior Level
$67K/yr - $106K/yr
6+ years expThe City of Richmond is seeking a Benefit Programs Supervisor to manage a team within the Department of Social Services. This role involves overseeing eligibility determination and case management for federal and state benefit programs, ensuring quality service delivery, and providing training and supervision to staff.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Providing supervision and ongoing training to a team of Benefit Programs Specialists who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP); Medicaid, General Relief; Emergency Assistance; Long-Term Care; Temporary Assistance to Needy Families (TANF) and Aged, Blind & Disabled (ABD) etc
Providing training and ongoing development activities to newly assigned Benefit Program Specialist staff members and assess performance on a regular basis
Reviewing and analyzing case activity for policy compliance and payment accuracy
Oversight of case-processing, case management, and service delivery by employees
Coaching and mentoring employees and documenting performance
Participating in the hiring process for staff
Researching case histories and authorizing actions and maintaining statistical data
Acting as liaison to external and internal organizations and the general public
Compiling and analyzing management reports on workload distribution and performance standards
Ensuring quality customer service
Qualification
Required
Considerable knowledge in Social and Human Services programs such as SNAP, TANF, Medicaid, and General Relief programs
Supervisory and management practices
Social Services or Human Services policies and practices
Demonstrated skills in leadership and supervisory skills including coaching, training, and staff development
Business, technical, and report writing skills
Program planning and evaluation skills
Demonstrated ability to work with diverse populations, including hard to serve and low income communities
Ability to generate trust and cooperation of community residents and others
Ability to interpret and apply relevant policies
Ability to problem-solve and resolve conflicts
Ability to think critically
Bachelor's degree in human services, social work, or a related field
Six (6) or more years of relevant work experience in various federal, state and local public assistance and benefit programs or services programs
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Preferred
Bachelor's or higher degree in Human, Social Services or any relevant field
Seven (7) or more years experience in Benefits Programs services
Previous supervisory/ leadership and staff development experience
Extensive knowledge of state, federal and local benefits programs
Exceptional analytical, communication and customer service skills
Proficient time, performance management knowledge with the ability to prioritize while working in a fast paced environment
Experience in Long Term Care and/or Aged, Blind and Disabled (ABD) programs
Benefits
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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2025-11-14
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2025-10-31
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