NEOGOV · 2 weeks ago
Parking Services Ambassador (II or III Depending on experience)
Aspen, CO
Full-time
Onsite
Entry, Mid Level
$26.21/hr - $46.72/hr
1+ years expThe City of Aspen is seeking a Parking Services Ambassador to provide exceptional customer service and enforce parking regulations within the community. This role involves monitoring roadways, managing public safety, and collaborating with various city departments to ensure compliance with parking ordinances.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Enforces Aspen’s paid parking in Downtown Core, 10 a.m. to 6 p.m. Monday-Saturday, and in Residential Zones, 8 a.m. to 5 p.m. Monday-Friday. Issues orange tags when outstanding parking tickets on vehicles reach a certain level; and towing vehicles when verified and directed by parking office personnel. Coordinates with towing company to impounded vehicles; install vehicle immobilization device to ensure payment of outstanding tickets and fees. Responds to citizen and police complaints about parking issues
Enforcement responsibilities include identifying fraudulent or altered Day Passes, Carpool Passes, Lodging Permits, ADA permits, or temporary vehicle license plates. Verifies and calls in expired license plates to dispatch for referral to city police
Monitors and enforces specifically marked and/or timed areas including but not limited to; taxi and shuttle zones, official vehicle only, police only, bus stops, Red Brick lot, ACRA parking lot, Lone Pine Drive, park use only, 1-hour timed zones, 30-minute timed zones and behind City Hall. Monitors and enforces Maroon Creek Road after normal business hours for High School Football games, ARC events and for other special events. Monitors and enforces Aspen Recreation Center parking lot before normal business hours on weekdays during school from 7:00 to 8:30 a.m. for non-ARC use violations
Optional training at Brush Creek Parking Kiosk and Rio Grande Parking Garage, to provide for additional coverage
Exposure to traffic and hazardous situations, including getting in and out of GO-4 enforcement vehicles on busy streets and walking around stationary and moving vehicles while performing duties
Acts as a backup for filling in and assigning duties on the officers’ daily duty board. Manages communication with difficult customers. Understands the macro picture of the mobile payment systems. Communicates to the parking team when a fraudulent parking pass has been detected out in the field and provides documentation. Manages the short-term meter collection. Ensures that temporary construction and event signage go up and come down at the correct times. Confirms that sign inventory is up to date and orders replacements as needed. Helps in the other areas of the parking process as needed
Closely monitors Fire Lanes and Fire Department Parking areas, including 400e Hopkins, 500e Dean Street, 500s Spring Street and the alley behind the Concept 600 building ( 100 Flanders Place) for fire and life/safety issues. Exercises appropriate judgement when issuing tickets for such things as parking in loading zones or alleys, double-parking, bus stops, and no-parking zones near intersections, keeping public safety as a priority
Assists with traffic control when requested by police, or when practical, such as when delivery vehicles are backing out of alleys, during high volume holiday weeks or during vehicle towing operations. Assists with special events which includes assisting with towing vehicles, parking, traffic, signage, cones and barricades, and crowd control
Monitors and enforce RFTA Bus Lane on West Main Street for “No Parking”. during posted hours on weekdays, ticket and tow blocking vehicles when necessary
Twice-weekly collections of Short-Term Meter revenue; bi-weekly collections of Pay-Station revenue; take coin deposit bags to bank after collections. May assist with the installation and maintenance of parking signs and poles. Puts out and picking up temporary No Parking signage around town for construction zones, tree trimming, special events. Assists with the installation, removal or relocation of the parking pay stations and short-term parking meters. Basic maintenance, cleaning and fueling of city vehicles, including Go-4s, van and pickup
Delivery and removal of metal temporary signage poles and bases (e.g., handicapped parking signs for polling places and construction zones, and no-parking signs for special events, or during winter season when ground is frozen and new sign installation is impractical) requiring moderately heavy lifting. Maintains inventory in sign room in parking garage. Maintains bicycle “corrals” around town
Helps in managing and scheduling maintenance and repairs for departmental vehicles
Cross-trains with coworkers to provide support and coverage in a team environment. Serves as a team leader, team member or support for project teams
Trains new officers on the proper use of 2-way radio. Trains new officers on the use of the Verrus software. Helps new officers to understand the Municipal Code system process. Ensures participation from all officers during staff meetings. Builds a partnership with other city departments as needed. Communicates to the Programs Manager any issues with the T-2 enforcement software
Represents the City of Aspen during Municipal Court parking dispute cases and provide accurate testimony and evidence. Works with towing company to tow impounded vehicles; install vehicle immobilization “boots” and/or Barnacle devices to ensure payment of outstanding tickets and fees
Performs scheduled “Core Count” data and statistical collection to help document parking usage and trends. Makes sure all certifications are up to date
Acts as an ambassador for the city to assist motorists, tourists, and locals by answering questions, offering directions, providing outstanding customer service, and assisting as possible. Deals with upset customers. Communicates with local businesses in the core
Helps new officers understand what Word Class Customer Service looks like
Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions
Qualification
Required
High School Diploma or GED Equivalent
One year of experience in customer service, public contact or code enforcement
Must be proficient in Microsoft Outlook Email and have a basic understanding of computers and online computer-based technology applications, which includes accessing web based platforms
Ability to be trained on specialized mobile and computer programs and associated technology
Knowledge and operation of Pay by Phone and Way to Park smartphone parking apps
Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date
Complete City provided training within six months: Attend and participate in periodic and annual safety training courses, such as First Aid, AED, CPR, Active Harmer Training; Fire Extinguishers; Ladder Safety; Slips, Trips and Falls, etc
Must be at least 21 years of age
Preferred
Has familiarity with Aspen's parking ordinances, enforcement policies, and city code and knows the location of all city streets
Benefits
Generous paid vacation and extended sick leave, and holidays.
Free and discounted transportation options to get around Aspen and the Valley.
Professional development and learning opportunities, including a tuition reimbursement program.
Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option.
Have peace of mind with life and disability insurance.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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