Expedient · 1 week ago
Entry-Level IT Support Associate Overnight (F)
Lewis Center, OH
Full-time
Onsite
New Grad, Entry Level
$32K/yr - $37K/yrExpedient is hiring for an entry-level IT Support Associate position at their Lewis Center/Columbus, OH data center. The role offers hands-on training and experience with various technical platforms, focusing on client support and operational tasks within the Operations Support Center team.
Cloud ComputingCyber SecurityInformation ServicesInformation TechnologySecurityTelecommunicationsVirtualization
No H1B
Responsibilities
Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed
Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility
Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support
Qualification
Required
Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience
Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed
Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility
Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support
Preferred
Previous customer-service work experience
Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience
Excellent written and verbal communication skills
Strong analytical and independent problem-solving skills
Ability to prioritize and multitask in a fast-paced, time-sensitive environment
Must pass pre-employment screens
Benefits
Fully paid training (including industry certs)
Cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc.
Bonuses for completion of certain certifications that are higher in difficulty to obtain
Company
Expedient
Expedient is a network of data centers offering cloud computing, a wide range of managed services, and network connectivity.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-10-21Acquired
Leadership Team
Bryan Smith
Chief Executive Officer
Brent Meadows
SVP - Solution Architecture & Principal Field CTO
Recent News
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