NEOGOV · 2 weeks ago
Computer/Network Technician
Police Department, IL
Full-time
Onsite
Mid, Senior Level, Lead/Staff
$58K/yr - $84K/yr
10+ years expCity of Carbondale, Illinois is seeking a Computer/Network Technician to provide broad technical support across software management, hardware installation, and end-user support. The role involves contributing to network security, application support, and emerging technologies while serving as a versatile technical resource.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide day-to-day technical support for desktops, laptops, mobile devices, peripherals, and enterprise applications
Install, configure, maintain, and troubleshoot computer hardware, operating systems, and software applications
Manage software deployments, updates, licensing, and SaaS applications
Assist with basic administration and monitoring of servers, networks, and security systems
Support GIS applications and data workflows in coordination with GIS specialists and departmental users
Assist with application support, including troubleshooting ERP and line-of-business systems
Maintain accurate documentation for systems, procedures, configurations, and asset inventories
Support technology initiatives related to data analytics, automation, and AI-enabled tools
Ensure adherence to cybersecurity best practices and assist with vulnerability mitigation
911 software and hardware maintenance and management
Subject to after-hours call-ins to repair/maintain systems for emergency operations
Perform other duties as assigned
Diagnose and resolve hardware, software, and connectivity issues in person, remotely, or by phone
Set up and deploy new equipment, including workstations, printers, mobile devices, and related peripherals
Install and maintain operating systems, productivity software, GIS tools, and specialized applications
Assist with network-related tasks such as workstation connectivity, cabling, wireless access, and basic firewall or switch configuration
Monitor system logs, error reports, and security alerts to identify and resolve issues
Assist with malware protection, patch management, and endpoint security tools
Support database-driven applications and perform basic SQL queries or reporting as needed
Collaborate with developers, vendors, and internal teams on software troubleshooting and enhancements
Assist in maintaining GIS data, applications, and integrations with other systems
Participate in testing and rollout of new systems, updates, and technology solutions
Provide user training and create help documentation and knowledgebase articles
Qualification
Required
Bachelor's degree or 60 hours of education in computer sciences or other related field from an accredited college/university, or a high school diploma and 10 years of work experience in computer/network maintenance and repair
Must possess and maintain a valid Illinois driver's license
Pass an extensive police background check
Meet Criminal Justice Information Services (CJIS) requirements
Pass drug and alcohol tests
Strong working knowledge of current Windows operating systems, Microsoft 365, desktop hardware, and common business applications
Experience installing, maintaining, and troubleshooting software and hardware
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, switches, firewalls)
Familiarity with cybersecurity fundamentals, endpoint protection, and safe computing practices
Basic understanding of databases, SQL queries, and application troubleshooting
Exposure to GIS concepts, mapping applications, or spatial data systems
Awareness of scripting, coding, or automation concepts (e.g., Python, PowerShell, JavaScript)
Ability to learn and adapt to emerging technologies, including AI-enabled tools and platforms
Strong problem-solving, documentation, and customer service skills
Excellent written and verbal communication skills
Preferred
Experience supporting ERP or SaaS-based enterprise applications
Familiarity with ESRI ArcGIS Pro, ArcGIS Server, or similar GIS platforms
Experience reviewing logs, troubleshooting application errors, or supporting SDLC processes
Exposure to cloud platforms, automation tools, or AI-assisted systems
Exposure to NCIC security protocols
Benefits
Health care
Dental
Vision
Retirement
Deferred compensation plans
Flexible spending accounts
Life insurance
Supplemental insurance
Holidays
Vacation
Sick leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase