NEOGOV · 4 weeks ago
Training Coordinator - Con Dispatch
SC 29456, SC
Full-time
Onsite
Senior Level
$24.25/hr - $31.76/hr
5+ years expCharleston County Consolidated Emergency Communications Center (ECC) is looking for a Training Coordinator passionate about public safety and 911 to train, develop, and coordinate training programs for the department. The Training Coordinator will be responsible for coordinating and conducting training programs, ensuring compliance with certification requirements, and improving training methodologies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Conduct training on EMS, Fire, Law Enforcement, computer-aided dispatch (CAD), call taking protocol, radio communication, geography, and customer service training using a variety of different training techniques and delivery methods for youth programs and new hire academies
Conduct basic Telecommunicator certification training to meet state requirements
Organize and schedule training sessions for youth programs and new hire academies, including arranging instructors and determining class locations
Administer testing and provide reporting and feedback on the results
Track training certification and training records for the department
Ensure Telecommunicator certifications comply with job, certification pay, and compliance requirements. Find and/or create opportunities for continuing dispatch education credits (CDEs)
Prepare training reports on a weekly, monthly, and quarterly basis
Organize, develop, evaluate, and improve training programs using various teaching techniques and technology platforms
Preparing application and supporting documentation for APCO Training Certification and National Center for Missing and Exploited Children (NCMEC) certification. Providing proofs for CALEA reaccreditation to the CDC Analyst
Update required training based on updated standard operating procedures (SOPs) monthly and ensure those changes are updated in Power FTO training systems
Assist in planning and coordinating Certified Training Officer (CTO) meetings and plan and hold quarterly training meetings
Participate in recruitment and hiring for youth programs
Participate in departmental activations
Performs other duties or assumes other responsibilities as apparent or assigned
The Training Coordinator is responsible for coordinating, conducting, and developing training programs for the ECC. The Training Coordinator will be expected to work independently in a rapidly changing environment, manage projects to completion with guidance from their manager, all while maintaining and developing the relationships inside and outside the department
Qualification
Required
Must have a positive attitude and excellent verbal and written communication skills
Must be able to communicate well to a diverse group of people
Must be at least 18 years old and have a high school diploma or equivalency
Minimum five (5) years or more as a Public Safety Telecommunicator (Call Taker or Fire, EMS, or Law Dispatcher) with two to three (2-3) years as a Certified Training Officer (CTO)
Certifications Required: EMD, EFD, EPD, ETC, CTO
Must have no felony convictions; misdemeanors will be evaluated on a case-by-case basis and disposition information must be provided
Pass a background investigation including driving record, employment history, employment, education, and training verification, illegal conduct (drug use, etc.), and reference check
Pass a pre-employment physical and psychological evaluation
Be able to successfully complete Level IV CJIS Security Awareness Training within 6 months of date of hire and maintain the certification
Solve problems while exhibiting judgment and a systematic approach to decision making; identify the important dimensions of a problem, determine potential causes, obtain relevant information and specify alternate solutions that result in effectiveness
Create positive energy in both individuals and groups to build high morale and group commitments to goals and objectives
Demonstrate sound time-management skills by effectively or efficiently organizing, prioritizing, and completing multiple assignments in a timely manner
Safeguard confidential information and use it or disclose it only as expressly authorized or specifically required in the course of performing specific job duties
Respond positively to a work environment that will change day-to-day, requiring quick departure from and re-organization of one's schedule
Display willingness to listen and learn
Perform in a self-directed manner and display strong analytical skills
Be a team leader and/or commander under stress caused by emergencies, danger and criticism
Live the vision, mission, values and expected behaviors of Charleston County, the Public Safety Directorate, and ECC
Benefits
Health, Dental, Vision and Life Insurance
Optional Life and Disability Insurance
Optional Medical and Dependent Care Spending Accounts
Annual and Sick Leave
Fourteen (14) recognized Holidays
South Carolina Retirement System (SCRS) State Retirement Plan
Police Officers Retirement System (PORS - as applicable)
Optional Deferred Compensation Program
Longevity and Merit Pay Increases
Leadership, Professional and Skill Development Training
Employee Assistance Program
Employee Well-being Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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