NEOGOV · 1 week ago
Guest Services Associate I
Superior, CO
Full-time
Onsite
New Grad, Entry Level
$18.20/hr - $26.32/hr
0+ years expNEOGOV is seeking a part-time Guest Services Associate I for the Town's Community Center and Civic Space. The role involves providing administrative, reception, and program support, ensuring positive patron interactions, and assisting with facility management and events.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides initial patron contact, determines and provides patron with assistance
Welcomes and checks-in facility users, directing patrons to appropriate rooms
Processes program registrations and facility rentals
Remains proficient and knowledgeable of PROS department program offerings, policies, and procedures
Enforces policies, rules, and regulations governing the conduct of patrons using the Community Center, Civic Space, and the surrounding outdoor areas
Manages the phone activity including providing general knowledge to callers or transferring to appropriate departments
Assists recreation staff in their duties and assignments
Conducts facility tours emphasizing programs, events, and offerings in the Town
Performs facility opening and closing procedures
Performs clerical duties including typing, filing, office machine operation, recreation software operation including cash handling and maintenance of records
Represents the Town of Superior in a positive, professional manner to the community
Establishes and maintains effective working relationships with community members and staff built around Parks and Recreation department's core values
Maintains common workspace and office equipment
Assists in maintaining cleanliness of facility
Performs and maintains accountability for end of shift financial reconciliation
Contributes to a positive work environment
Provides assistance with the Town’s special events
Qualification
Required
Minimum of six (6) months of experience in customer service with computer and phone skills required
Experience with cash handling desirable
Current certifications in First Aid and CPR/AED required
Requires clerical skills and the ability to undertake multiple tasks simultaneously
Requires the ability to adapt between fast and slower paced environments
General knowledge of current office practices, methods, and procedures
Strong verbal and written communication skills
Ability to positively interact with the public including handling stressful situations
Ability to efficiently coordinate many activities and work effectively with other staff in a positive work environment
Ability to use office equipment including computers, cash registers, and phone systems
Ability to respond and act accordingly to needs of the building and patrons in case of emergency
Benefits
PT Bonus Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase