NEOGOV · 4 weeks ago
Program Specialist (Unified Family Case Manager) Collier County
FL 34112, FL
Full-time
Onsite
Entry Level
$48K/yr - $48K/yr
1+ years expNEOGOV is seeking a Program Specialist for the Unified Family Court within the Florida State Courts. This role involves assisting judges and magistrates with case management, providing information to litigants, and coordinating family law cases. The specialist will oversee legal cases, conduct research, and ensure effective communication with court staff and the public.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversee the progression of legal cases from initiation to resolution
Screen cases to determine appropriate case track assignments according to the Unified Family Court model
Assess and identify cases involving high conflict or multiple case issues
Coordinate cases to minimize conflicting court orders
Manages and prepares cases for court hearings. Providing historical summations of documents, corresponding cases and events pertinent to the case and parties
Review various databases to determine cross-over cases
Compile statistical information and prepare family division reports to determine court performance
Conduct case research and compose accurate case reports
Assist litigants in person, by telephone and via correspondence; provide case status information, referrals to appropriate community agencies and reviews pro se filings for judges
Effectively communicate ideas and thoughts, both verbally and in written word, to pro se parties and attorneys
Clearly and effectively communicate procedures and goals to others
Ask appropriate questions in order to provide a common understanding of procedures and goals necessary in a case
Provide quality customer service by timely responding to inquiries
Maintain composure when dealing with potentially challenging or adversarial parties
Serve as the liaison between the Citizen’s Review Panel and the Court
Qualification
Required
Graduation from an accredited four-year college or university with a Bachelor's degree in public or judicial administration, business, criminal justice, social work or a related social science. Related experience may substitute on a year-by-year basis
One year of work related experience
State of Florida Notary Public certification is required (within 30 days of hire)
Knowledge of Dependency Court programs and the dynamics of how they interface with Unified family Court Concepts for effective case management
Knowledge of Family Law Court programs and the dynamics of how they interface for effective case management
Knowledge of juvenile dependency, family law statutes and rules of civil procedure
Knowledge of court procedures and understanding of basic legal terminology
Ability to apply organizational skills
Ability to make case management decisions tailored to the needs of the Court and specific case to determine the most accurate route for case progression
Ability to communicate clearly, concisely, and logically, both orally and in writing, with the public as well as outside agencies and programs
Ability to conduct research and compose concise reports providing thorough and accurate case summaries
Ability to exercise discretion and maintain confidential information at all times
Ability to provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary
Ability to maintain a pleasant demeanor in stressful situations
Ability to effectively and respectfully work with highly emotional and potentially difficult people
Ability to work under constant pressure in a fast-paced, high volume office environment
Ability to efficiently operate a computer and utilize Microsoft Office Suite applications and various other software programs and databases on a daily basis
Ability to operate office equipment including multiple line telephones, copier, fax, and shredder
Ability to maintain consistent and regular attendance, which is required
Ability to work the required hours from 8:30 a.m. to 5:00 p.m. Monday through Friday
Preferred
Experience working with or within the court system as well as case management experience is preferred
A Juris Doctorate degree from an accredited law school may substitute for two years of the recommended experience
Type 35 correct words per minute (preferred)
Benefits
Great working environment
Growth and Development Opportunities
Competitive Benefits Package
Paid Time Off (Vacation and Sick)
Public Service Loan Forgiveness Qualifying Employer
Tuition Assistance
Paid Holidays
Retirement Plan Options
457 Deferred Compensation Plans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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