Boden Talent · 5 hours ago
Head of Facilities Management
Irving, TX
Full-time
Onsite
Director/Executive
$125K/yr - $160K/yrBoden Talent is recruiting for a senior facilities management leadership role within a fast-growing, high-volume facilities maintenance services business. The Head of the FM department will be responsible for team performance, service delivery standards, and commercial oversight while managing multiple client accounts in a reactive service environment.
Staffing & Recruiting
Hiring Manager
Mia King
Responsibilities
Lead and develop a team of 8-10 Account Managers and Project Coordinators
Drive:
Ticket completion and service SLAs
Vendor responsiveness and quality
Accountability, pace, and execution
Stabilize and mature a growing team by:
Introducing structure, processes, and clear expectations
Building supervisory layers over time
Reducing direct reports as the organization scales
Set a cultural standard where:
Decisions are made in hours, not days
Escalations are owned and resolved
Data and facts drive action
Serve as the senior escalation point for key client issues
Oversee delivery across 30+ active accounts, including:
Mature, long-standing client relationships
New accounts and test-market launches
Travel periodically to meet clients (typically a few trips per month, not extensive)
Ensure consistency and quality of service across a geographically dispersed portfolio
Act as a subject matter expert alongside sales and growth teams:
Attend client meetings and presentations
Provide operational credibility during pursuits and renewals
Own and deeply understand:
Hourly labor rates
Margin performance by client and trade
Rate sheet and rate card development
Establish and optimize rate cards that balance:
Profitability
Market competitiveness
Client expectations
Build, expand, and maintain a nationwide subcontractor network across major trades
Use Fexa as the primary FM platform (strongly preferred)
Exposure to Corrigo, ServiceChannel, or similar platforms is beneficial
Strong proficiency in Microsoft Excel and reporting tools
Partner closely with accounting and ERP teams where integration is currently manual
Identify and implement:
Process efficiencies
Automation opportunities
Workflow improvements
Operate in a highly data-driven manner:
Analyze ticket volume, response times, margins, and vendor performance
Identify trends and proactively improve outcomes
Qualification
Required
Multi-site, multi-client FM leadership experience at a national level
Background with a facilities services provider
Experience supporting dozens of clients simultaneously
Exposure across multiple FM trades
Proven success operating in high-volume, reactive service environments
Comfortable acting as a senior SME in front of clients and internal sales teams
Preferred
Use Fexa as the primary FM platform
Exposure to Corrigo, ServiceChannel, or similar platforms is beneficial
Strong proficiency in Microsoft Excel and reporting tools
Company
Boden Talent
Boden Talent is a U.S.-based recruitment partner specializing in Facilities Management and Commercial Real Estate.
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase