NEOGOV · 1 week ago
Case Management/Assessment Specialist II/III – Spanish Speaking Required (Open & Promotional)
County of San Mateo, CA
Full-time
Hybrid
Mid, Senior Level
$7,236.67/mo - $9,048/mo
2+ years expSan Mateo County Health is seeking a dedicated and experienced Case Management/Assessment Specialist II/III to join Behavioral Health and Recovery Services on the Primary Care Interface Team. This role plays a vital part in connecting clients to timely, culturally responsive behavioral health support within a primary care setting, helping clients navigate services and promoting recovery and wellness.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Conduct comprehensive assessments and evaluations and determine appropriate referrals and treatment recommendations
Provide direct service using motivational and solution-focused counseling, supporting clients on issues including harm reduction, relapse prevention, stress management, co-occurring conditions, health, and self-care
Deliver psychoeducation on substance use risks to parents, adolescents, and adults
Facilitate treatment groups for clients across stages of readiness—from pre-contemplation to action
Conduct home or community follow-up for high-risk clients
Coordinate care with therapists, psychiatrists, primary care providers, and other partners
Participate in clinical consultation and case conferencing for complex cases
Document and bill for services using AVATAR and Epic, ensuring accurate, timely communication with primary care teams
Attend bi-weekly and monthly Primary Care Interface Team clinical meetings
Perform client evaluations using a variety of assessment and screening tools, information gathered from interviewing clients and/or other professionals and established clinical guidelines to determine the appropriate referral(s), level of care, and recommended treatment plan
Interview clients and their families to gather social, psychiatric, and drug and alcohol history
Administer appropriate assessment instruments to assist in the development of the client's case history in developing treatment recommendations
Maintain case files on clients containing assessment information, assessment summaries, court documents and all other correspondence/information relevant to the client
Gather appropriate consents from clients to use in gathering information from outside agencies/sources
Provide program information and community resources to clients and other agencies
Gather, maintain and disseminate community resource information to other staff
Advise treatment providers of information gathered during intake process; gather additional information as appropriate
Meet with clients to provide service information; provide psychoeducation regarding client's potential substance use disorder or condition, and the recommended treatments available
Work with community agencies as required to assist clients in their service plans and in coping with daily activities and environmental needs, such as housing, medical care and employment
Assist in training community-based organizations or partners, Alcohol and Other Drug and Behavioral Health staff, and outside agencies on related topics and processes
Consult with other professionals when clinical expertise is needed in development of treatment plans
Attend staff conferences and related meetings to coordinate activities with other divisions of the department, other County departments and community groups and providers
Provide information and education and make presentations to community groups and others concerning addictive behaviors, interventions, and services available
Perform related duties as assigned
Determine and approve client's level of care
Work with the highly complex cases, including those with co-occurring mental health issues and complex trauma, co-morbid medical conditions, individuals with developmental learning disabilities and cognitive impairments, and those involved in multiple systems such as criminal justice, child welfare, conservatorship, homeless / shelter services, and high utilizers of emergency or urgent services
Provide high quality direct care and clinical case documentation with attention to documentation for billable services
Manage client crisis situations including those in active withdrawal and who are pre-contemplative
Effectively collaborate, coordinate, strategize and/or partner with outside systems, and advocate as appropriate to meet client needs and/or help make system improvements
Provide input and assist in creating and implementing workflows and processes to streamline or support client services
Manage and maintain strong relations with community-based organizations
Depending on assignment, may provide shift coverage and lead direction to assigned staff on a project
Work on related committees
Facilitate relapse prevention or psycho-educational groups and provide one-on-one or facilitate alcohol and other drug group support
Qualification
Required
Required proficiency in Spanish and English
Current certification as a Certified Alcohol and Drug Counselor–Certified Addiction Specialist
Strong assessment and case management skills, including determining levels of care, providing direct service and developing treatment recommendations
Experience providing direct care to adults and/or youth (or Individuals) with behavioral health and/or substance use needs, including co-occurring or complex cases
Demonstrated ability to engage clients across all stages of readiness, including those who are pre-contemplative
Skill in motivational interviewing, solution-focused interventions, harm reduction, and psychoeducation
Ability to work independently while collaborating effectively within a multidisciplinary team of clinicians, prescribers, and community partners
Excellent communication and documentation skills, with comfort using electronic health records
Cultural humility and a commitment to equitable, client-centered service delivery
Benefits
Health and wellness
Financial security
Wellness and professional development programs
Federal Social Security system
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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