Sun Life · 3 days ago
Associate Provider Partner Consultant, DentaQuest (Iowa)
United States
Full-time
Remote
Mid, Senior Level
3+ years expSun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. The Associate Provider Partner Consultant serves as a key liaison between DentaQuest and its network of participating providers, blending direct provider relationship management with data reporting, project coordination, training, and communication responsibilities.
FinanceFinancial ServicesInsurance
Responsibilities
Educate dental offices on policies, procedures, and value-based programs via phone, email, webinars, and in-office visits
Promote technology adoption including web portal functionality, electronic claims submission, and EFT options
Support onboarding of new providers and re-credentialing processes, ensuring accurate data, directory updates, and timely activation
Conduct training sessions and webinars; serve as SME on company tools, portals, and engagement processes
Manage team SharePoint and internal resource sites; maintain updated link libraries, acronyms, and definition pages for Provider Partners
Create and maintain dashboards to track provider engagement metrics and outcomes
Generate leadership reports and monthly summaries highlighting performance, network status, and key initiatives
Submit AP requests, Committee submissions, and vendor oversight tracking (Trachmar, Veritas, etc.)
Maintain communication templates, newsletters, FAQs, quick reference guides, and provider notifications with appropriate approvals (DMX, client, and compliance)
Prepare and distribute provider scorecards, performance summaries, and compliance updates where applicable
Coordinate internal and client-facing projects by creating project plans, maintaining timelines, recording notes, and following up on deliverables
Track new business implementations and network loads, including opt-outs, amendments, and provider terminations
Participate with initiatives, ensuring materials, ORMs, and communications are validated and timely
Support implementation of new tools and systems, serving as a super user or trainer for new software/hardware rollouts
Partner with marketing and communications to align materials across all markets for consistency and professional presentation
Run and validate reports to maintain provider directories, GeoAccess, and network validation compliance
Perform Excel-based comparisons, file merges, and network analyses to identify disruptions, gaps, or discrepancies
Maintain tracking logs for provider notifications, trainings, and regulatory deliverables
Ensure compliance with all policies, CMS, and state contractual requirements including annual provider compliance trainings
Develop and facilitate team training on dashboards, reporting, purchasing, vendor management, and provider communications
Lead and coordinate internal engagement efforts (holiday events, team meetings, SME presentations, etc.) to promote collaboration
Qualification
Required
Associate's degree; Bachelor's preferred (Business, Healthcare Administration, or related field) or relevant years of experience
Minimum of 3 years' experience in healthcare or managed dental care, including provider support or network administration
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams, SharePoint)
Strong project management, data analysis, and organizational skills
Excellent written and verbal communication; ability to work across teams and with providers
Up to 25% travel required for provider office visits, meetings, and events
Preferred
5+ years of dental or managed care experience
Experience with DentaQuest systems (Oracle, Veritas, Trachmar, DMX, NGPP)
Demonstrated expertise in provider training, communications, and process improvement
Experience building dashboards, managing SharePoint content, and coordinating multi-state initiatives
Benefits
Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Company
Sun Life
Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives.
10001+ employees
H1B Sponsorship
Sun Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (27)
2023 (18)
2022 (18)
2021 (12)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$1.05B2024-05-13Post Ipo Debt· $548.79M
2023-07-04Post Ipo Debt· $500M
2000-03-24IPO
Leadership Team
Kevin Strain
President & CEO
Luc Nhon Ly
Chief Executive Officer
Recent News
2025-12-02
MarketScreener
2025-12-02
South China Morning Post
2025-11-27
Company data provided by crunchbase