Sigmaways Inc · 3 hours ago
Application Support Analyst
United States
Contract
Remote
Senior Level
6+ years expSigmaways Inc is seeking an Application Support Analyst responsible for monitoring the performance and stability of the CDP platform and analytics systems. The role involves driving process improvements, automating support operations, and collaborating with cross-functional teams to align technical support with business objectives.
ConsultingDigital MarketingInformation TechnologySoftware
Responsibilities
Perform technical troubleshooting on highly complex integrated systems, including diagnostic approaches, determining root causes, and identifying solutions on a data lake house hosted in a cloud environment utilizing technologies such as R/SparklyR, Pyspark, Databricks, Starburst, Python, Collibra, Tableau, SQL and Alteryx
Provide primary technical support to end user community for problems related to software, data issues, data communication and processing errors
Oversee application, production and/or implementation support, both technical and user, for new releases
Consult on application testing strategies, document observations and coordinate responses
Coordinate the information flow between business owners and development staff
Documents end-user interactions into the automated call logging tools for tracking and productivity purposes
Validate proposed technical approaches to system or application problem logs and make recommendation for mediation to management
Work with internal customers and encourage open dialogue and contributions to understand requirements, assumptions, current reality, and constraints
Develop, implement and mature support processes, procedures, and best practices to ensure efficient and effective support operations
Qualification
Required
Bachelor's Degree with 6+ years of experience in relevant field
Top 3 skills: SparklyR, Pyspark, Databricks, Starburst, Python, Collibra, Tableau, SQL, and Alteryx
Monitor the stability, availability and performance of CDP platform, analytics and reporting systems and related application infrastructure
Identify opportunities for process improvements and automation to enhance the efficiency and effectiveness of production support operations
Collaborate with the platform engineering, analytics, infrastructure team and product to implement improvements and ensure alignment with overall business objectives
Generate reports on support activities, system performance, and incident trends for CDP stakeholders
Develop and maintain documentation of training content, user documentation, support processes, procedures, and incident resolutions
Foster relationships with key stakeholders and user groups, deepen knowledge of evolving support needs
Collect and report on CDP platform and support services metrics
Extensive technical knowledge of data models with R, Databricks, Starburst, Collibra, R/SparklyR, Python, Alteryx, SQL, etc
Strong experience working in Agile environment/SAFe framework and agile management tools like Jira
Must be willing to be on call periodically from 11am-5pm PT Monday through Friday
Company
Sigmaways Inc
We are one of the region's fastest-growing, multi-award-winning full-lifecycle product engineering service providers.
51-200 employees
H1B Sponsorship
Sigmaways Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (4)
2021 (11)
2020 (12)
Funding
Current Stage
Growth StageLeadership Team
Prakash Sadasivam
CEO
RAJEEV VERMA
Managing Partner
Recent News
GlobeNewswire News Room
2023-11-09
Company data provided by crunchbase