NEOGOV · 1 week ago
Public Safety Equipment Technician I
Frisco, TX
Full-time
Onsite
Entry Level
$42K/yr - $59K/yr
1+ years expNEOGOV is seeking a Public Safety Equipment Technician I to assist the City of Frisco Police Department with troubleshooting and maintaining emergency equipment systems. The role involves installation, upgrades, and direct support for police emergency equipment, ensuring effective operation and user training.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Sets up, installs, upgrades, maintains, troubleshoots, and modifies emergency equipment and hardware and software for patrol vehicles
Removes and decommissions squads to make ready to transfer to other divisions and auction
Provides support to end users on a variety of issues from MDC, in car video and lighting systems
Analyzes and troubleshoots siren, emergency lighting and wiring, hardware, and computer peripheral failures
Documents, maintains, upgrades, or replaces emergency equipment hardware and software systems
Upgrades MDC software as required for emergency equipment operation
Installs and configures emergency equipment operating systems. Manages equipment problems to ensure timely and complete resolution
Works with end users and end user groups to evaluate and solve technical problems
Provides computer help desk and on-site assistance to end users in troubleshooting and resolving emergency police equipment, programs, utilization, or modification issues
Conducts research of technical materials, professional journals, publications and vendor materials to maintain and update knowledge of the information technology field, complete assigned or special assignments, review and recommend additional modifications, upgrades or new hardware to meet the needs and improve the efficiency and effectiveness of the City of Frisco Police Department emergency equipment systems
May be required to work some evenings and weekends and to provide on-call support/assignment
May be required to attend meetings, conferences, and training
Performs other related duties as assigned
Regular and consistent attendance for the assigned work hours is essential
Qualification
Required
Knowledge of hardware, software and peripheral equipment maintenance, repair, setup, modification and troubleshooting methods, practices, and procedures
Must be knowledgeable with Mobile Digital Computer (MDC) application concepts and practices
Knowledge of customer service and training methods and practices
Knowledge of City policies and procedures
Skill in responding, troubleshooting, and resolving technical automated management information systems issues over the telephone, electronically or on site
Skill in troubleshooting patrol vehicle electrical systems as related to emergency systems
Skill in implementing departmental procedures and objectives
Skill in resolving customer complaints and concerns
Skill in using power tools, meters, and small tools
High School Diploma and one (1) year of experience troubleshooting vehicle maintenance/repairs
EVT L-1 Law Enforcement Vehicle Installation Certification required
Must pass a pre-employment drug screen, polygraph, psychological examination, physical agility test, criminal background check and MVR check
Must possess a valid State of Texas Driver's License
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase