NEOGOV · 1 week ago
Regulatory Licensing Representative
Seattle, WA
Full-time
Hybrid
Entry Level
$33.47/hr - $37.47/hr
1+ years expThe City of Seattle’s Department of Finance & Administrative Services is seeking a Regulatory Licensing Representative in their Consumer Protection Division. This role involves issuing and renewing regulatory licenses, conducting licensing for various vehicles, and providing customer support while ensuring compliance with Seattle Municipal Code regulations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Issue and renew regulatory licenses; review and audit documents to ensure Seattle Municipal Code (SMC) regulations and ordinance requirements are met
Explain the rules and regulations of the SMC
Perform calculations to determine appropriate regulatory licensing fees and penalties, due dates, and other associated fees
Respond to inquiries and complaints; research problems; explain department and program requirements, policies, processes, procedures, rates, fees, penalties, and due dates; answer licensee questions regarding regulatory license invoices; refer complaints to appropriate personnel for dispositioning and/or follow-up as required
Digitally navigate licensees through creating accounts and performing work in the Seattle Services Portal
Maintain accurate account information across several divisional databases, maintain statistical records and generate reports as required; update digital files to ensure data integrity
Research and allocate payments that are received without identifying paperwork
Process in person payments for regulatory licenses
Perform other related duties as assigned
Qualification
Required
One (1) year of clerical experience involving customer service, public contact, and experience in a billing process
Experience working with diverse communities where English may not be their preferred language
Ability to work collaboratively with a diverse and multicultural team
Ability to research and interpret Seattle Municipal Code or similar legislative documents
Strong skills in multi-tasking competing priorities
Excellent customer service and phone etiquette; ability to work with upset/angry individuals
Prior experience working at a service counter in a comparable work environment
Understanding of the City's Race and Social Justice Initiative
Proficiency using Microsoft Word, Excel, and Access
Comfortable learning new software and technology systems
Benefits
Comprehensive benefits package including vacation, holiday and sick leave
Medical, dental, vision, life and long-term disability insurance for employees and their dependents
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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