University of Maryland Medical System · 8 hours ago
Director, Patient Care Services Operations
Easton, MD
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expUniversity of Maryland Medical System is a Magnet®-designated facility seeking a Director of Patient Care Services Operations. This role is responsible for leading system-wide initiatives, managing financial resources, and collaborating with various departments to enhance patient care and operational efficiency.
Hospital & Health Care
Responsibilities
Oversees the strategic planning, deployment, and management of Patient Care Services financial resources in accordance with department mission, vision, values, and culture. Under direction of Chief Nursing Office, works collaboratively with Directors and Managers to establish annual financial and operational goals and targets
Develops actions plans for operational goals and objectives. Reviews departmental operations to determine if goals have been achieved. Identifies emerging trends and opportunities for improvement. Plans, designs and implements major operational improvement and expense management projects
Line management responsibility for Staffing Office and all business processes. Ensures recruitment and retention of qualified staff. Determines fiscal requirements, prepare budgetary recommendations, monitors costs, and authorizes expenditures for the department
Evaluates and integrates data related to quality and patient outcomes, patient flow, and patient and staff satisfaction to identify process improvements
Represents the UM SRH system in the UMMS Capacity Management collaborative, Chairs the local Patient Throughput Operations Council, actively optimizes efficiencies in capacity management. Works collaboratively to develop unit level surge plans across system
Leads special projects for Chief Nursing Officer. Develops work plans as necessary. Analyzes resources necessary to complete assigned project. Ensures desired outcome is achieved
Interacts regularly with medical and nursing staffs regarding operational issues. Leads internal and external meetings. Establishes and maintains communications within Patient Care Services and with other hospital departments. Develops relationships with professional affiliations and others, as appropriate
Leads organizational Capacity Management initiatives across the system. Is the representative for all organizational policy, procedures and operational projects intended to maximize our resources to maintain safe effective care of our patients
Anticipates and assumes ownership of problems and intervenes to prevent issues. Creatively seeks results, solutions, answers, and improvements
Demonstrates knowledge of technology and systems used within Patient Care Services
Qualification
Required
Master's Degree from an accredited school in Nursing, Health Administration, Business Administration, or a related discipline is required
Five years experience in health care administration, quality management, or Nursing Leadership with two years experience in project management
Expertise in operations improvement
Highly proficient knowledge of health care management, administrative and operational principles, and practices, including technology, TJC, regulations and laws pertaining to delivery of patient care
Demonstrated competence in financial management and leadership skills
Successful experience with management of nursing care staffing models and budgets for large and diverse departments
Demonstrated analytical and critical thinking skills required to integrate and interpret data from diverse sources
Demonstrated ability to accurately assess situations and reach sound and workable solutions using strong reasoning capabilities
Ability to successfully resolve conflict-oriented situations
Demonstrated sensitivity to confidentiality and the political dynamics of an academic medical environment required
Ability to successfully perform the responsibilities of the position within a stressful work environment demonstrating a positive and professional work ethic
Demonstrated ability to oversee, schedule, coordinate and direct project activities, assign work, monitor work, and evaluate performance
Able to act independently without specific instructions in a self-confident and constructive manner
Highly effective verbal communication skills are required to work with senior management, executive staff, and external government agencies, and to direct various projects
Highly effective writing skills are required to compose project-related correspondence and to maintain necessary project records
Highly developed organizational skills and interpersonal skills
Demonstrated ability to function in a matrix environment
Demonstrated ability to develop strong relationships with key customers
Knowledge of MS Project, Excel, Word, PowerPoint, Visio, and E-Mail required
Preferred
Consulting and/or project management experience preferred
Knowledge of Performance Improvement and Statistical Software preferred
Company
University of Maryland Medical System
The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization.
10001+ employees
H1B Sponsorship
University of Maryland Medical System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (15)
2023 (18)
2022 (9)
2021 (5)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Kenneth Kozel
President and CEO
Hank Franey
Executive Vice President and CFO
Recent News
2023-06-30
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