iMemories · 3 weeks ago
Customer Relations Associate
iMemories - Scottsdale, AZ 85258
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hriMemories is the largest and most trusted digitization company, reinventing how family memories are experienced in today’s cloud-connected, multi-screen world. The role involves providing exemplary communication to customers, resolving issues, and maintaining a positive demeanor while representing the company.
Enterprise SoftwareFilmVideoVideo Editing
Responsibilities
In this position, you will provide exemplary communication to our customers by telephone, e-mail, and/or face-to-face
You must have exceptional oral and written communication skills, being able to demonstrate during the interview process
To succeed in this role, you must be an expert in being able to identify and resolve customer issues, knowing when to escalate to a supervisor if (or when) necessary
You will always maintain a positive and professional demeanor when dealing with our customers and portray the company in a positive light
Along with your customer service skills, you will be using departmental resources and following company policies and procedures
You will answer messages in authorized email queues
You will be expected to maintain acceptable call lengths and email handle time while remaining friendly, informative, and helpful
You will actively seek solutions and identifies trends as they relate to your customer's inquiries
As a customer service professional, you understand the appropriate sense of urgency for email response times and phone service levels
The position is onsite. Remote is not available
Qualification
Required
High School education level
Exceptional oral and written communication skills
Ability to identify and resolve customer issues
Maintain a positive and professional demeanor when dealing with customers
Ability to portray the company in a positive light
Use departmental resources and follow company policies and procedures
Answer messages in authorized email queues
Maintain acceptable call lengths and email handle time while remaining friendly, informative, and helpful
Actively seek solutions and identify trends related to customer inquiries
Understand the appropriate sense of urgency for email response times and phone service levels
Onsite position; remote is not available
Benefits
Medical, Dental and Vision Insurance
Long and Short Term Disability
Life Insurance
Paid Time Off
Paid Holidays
Employee Referral Bonus
Employee Discount
Company
iMemories
iMemories offers an internet-based service that allows its consumers to share their photos and videos across multiple consumer platforms.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20.82M2025-07-30Acquired
2022-02-10Private Equity
2013-11-20Debt Financing· $3.01M
Leadership Team
Mark Rukavina
Founder & CEO
Steve Krell
President & COO
Recent News
2025-09-14
2025-08-04
Company data provided by crunchbase