NEOGOV · 2 weeks ago
0.4 - 2nd Shift - Human Services Paraprofessional – Crisis Triage Technician
WI 53546, WI
Full-time
Onsite
New Grad, Entry Level
$23.05/hr - $25.48/hrNEOGOV is seeking a Human Services Paraprofessional for the Crisis Triage Technician position. This role involves providing person-centered behavioral health care services and supporting the crisis intervention unit by triaging client needs and facilitating admissions to stabilization or inpatient units.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide person-centered behavioral health care services for clients experiencing, or at risk of, a mental health or substance use disorder crisis
Triage and direct calls into the crisis phone line based on identified need
Provide support and resources to crisis line callers
Provide client transport using a county vehicle as clinically indicated to assure linkage to services
Complete scheduled phone support calls, welfare checks, and medication deliveries
Assist in facilitating admissions and discharges from inpatient, detoxification or stabilization units
Ensure program and medical record compliance
Follow all departmental as well as divisional policies and procedures
Document client care in accordance with policies, procedures, and regulatory guidelines
Participates in staff meeting and other agency activities as required
Other Duties as assigned
Qualification
Required
Graduation from High School or GED equivalent
Minimum of 60 college /college transferable credits; Emphasis human services or related field
Ability to work flexible hours, including weekends and evenings
Must possess and maintain a current unrestricted (not due to corrective lenses) driver's license and auto insurance pursuant to the Rock County Administrative Policy and Procedure 5.02 and 5.27
Ability to stand, walk and sit. Physical movement occurs a majority of the day
Ability to enter client homes without assistance, including the ability to navigate stairs
Participate in disaster evacuations and fire drills when circumstances warrant. Maintain safety procedures
Lifting and carrying up to 25lbs. on occasion
Ability to use a computer and keyboard
Must become efficient at using a computerized documentation within 2 months of hire including the use of Microsoft Office products, an electronic medical record system, and other web based systems
Ability to use a copy and fax machine as well as a cellphone
Able to work in multiple locations including the office, consumer's homes, and a variety of community locations
Inside and outside work with exposure to weather conditions
Potential for contact with unpredictable and aggressive persons
Potential for interactions with animals including but not limited to household pets
Exposure to challenging and unpredictable environments
Preferred
Knowledge of the principles and practices of behavioral health care, co-occurring disorders and behavioral health risk management
Knowledge and application of best practices in cultural competency, person centered care, and Trauma Informed Care
Knowledge of laws, regulations, and practices pertaining to federal and state human service programs, specifically chapters 34, 51, 92, 94
Knowledge of human service and community resources; and how to effectively utilize them
Ability to plan and organize work effectively
Ability to take initiative, plan and organize work independently
Ability to manage one's time and emotions in a fast paced often high pressure environment
Ability to maintain accurate, current records, and prepare clear and concise reports from them
Ability to establish and maintain effective working relationships within the agency and community
Ability to understand and carry out verbal and written instructions
Benefits
Health Insurance including our Wellness component
Sick Leave (Policy 5.39)
Dental Plan
Vision Plan
Life Insurance
Voluntary Benefits
Deferred Compensation
Flexible Spending Account (Medical and Dependent Care)
Retirement
Bereavement Leave (Policy 5.04)
EAP
Parking
Workplace Attire (Policy & Procedures 5.53)
Employee Identification Badge (Policy & Procedure 5.08)
Smoking
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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