Knowledge Services · 7 hours ago
Help Desk Analyst
Augusta, ME
Contract
Onsite
New Grad, Entry LevelKnowledge Services is seeking an IT Help Desk Analyst 1 to support a project with the Maine Court system in Augusta, ME. The role involves providing technical support in courtrooms, assisting with various technologies, and ensuring smooth operations for Judicial Branch employees and courtroom attendees.
Cloud ManagementConsultingHuman ResourcesInformation ServicesInformation TechnologyService IndustrySoftware
Hiring Manager
Paul Doray
Responsibilities
Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of: Desktops / Laptops of various operating systems, Printers and Scanners, Audio / Video equipment use and setup, User VOIP desk-sets, Document Camera, Audio listening equipment, General presentation software
May be asked to host remote video proceedings in special circumstances
Must be able to diagnose and fix tier 1 computer issues
Assists with help desk tier 1 trouble tickets
Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues
Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state
Supports hardware (e.g. Mixer) and software used to take an electronic record
Helps ensure that all information systems operate in a secure, reliable manner
Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status
Assists in drafting and documenting department and operational procedures
Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology
Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch
Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc
Significant amount of reimbursed in-state travel required
Qualification
Required
Applicants must be able to work 100% onsite in Augusta, ME
Individual will utilize their own vehicle when traveling between State of Maine office locations in the Augusta area. Mileage will be reimbursed when utilizing their own vehicle
Applicants must be current residents of Maine
40-hour work week with a Work Schedule: Monday through Friday 8:00am to 5:00pm
Must have basic working knowledge of audio equipment required
Experience with and supporting videoconferencing equipment and audiovisual equipment
Experience diagnosing and fixing tier 1 computer issues
Outstanding communication and people skills
Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.)
Ability to work in high stress environments required
Must have and maintain a valid driver's license
Ability to communicate in layman terms to users
Ability to learn and retain technical training
Ability to plan, prioritize, and complete varied and competing work assignments
Excellent time management skills
Excellent customer service skills
Ability to see a project through completion
Excellent problem-solving abilities and creative thinking abilities
Knowledge of outdated, current, and upcoming technology equipment and software
Benefits
Mileage will be reimbursed when utilizing their own vehicle.
Company
Knowledge Services
Knowledge Services is a certified woman-owned business enterprise (WBE) that is reshaping how public and private organizations work together to better serve our nation.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Fred Brittain
Vice President of Information Security
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