Skimmer · 1 day ago
Technical Writer
United States
Full-time
Remote
Mid LevelSkimmer is on a mission to modernize the pool and spa service and repair industry, and they are seeking an experienced Technical Writer to join their Product team. The role involves creating clear, user-friendly documentation to support new feature and product launches, translating complex technical concepts into simple content for diverse audiences.
Information TechnologyService IndustrySoftware
Responsibilities
Write and maintain internal and external product documentation, including user guides, help articles, FAQs, release notes, and knowledge base content
Create in-app copy, tooltips, and microcopy that guides users through features and workflows
Develop internal support documentation to enable our Customer Success and Support teams to better serve customers
Partner with Product Managers to document feature requirements and create comprehensive product specifications
Contribute to video scripts, tutorial content, and training materials for new feature rollouts
Work closely with Product Managers, Engineers, and Designers throughout the product development lifecycle to understand features and user flows
Collaborate with Marketing to ensure messaging consistency across customer touchpoints
Partner with Customer Success and Support teams to identify documentation gaps and common user pain points
Participate in product launch planning and execution, ensuring documentation is ready and aligned with go-to-market timelines
Establish and maintain documentation standards, style guides, and best practices
Organize and structure information architecture for optimal user experience
Track documentation metrics and gather user feedback to continuously improve content effectiveness
Manage documentation lifecycle, including updates for product changes
Qualification
Required
Hands on experience as a Technical Writer, preferably in SaaS or software companies
Portfolio demonstrating clear, user-centered documentation across multiple formats (help docs, in-app copy, guides, etc.)
Exceptional writing and editing skills with strong attention to detail
Ability to quickly understand complex technical concepts and translate them for non-technical audiences
Experience working in agile/scrum product development environments
Proficiency with documentation tools (e.g., Notion, Confluence, Markdown, or similar)
Strong project management skills and ability to handle multiple priorities simultaneously
Excellent communication and collaboration skills across technical and non-technical stakeholders
Preferred
Experience with B2B SaaS products, especially field service management or vertical SaaS
Familiarity with UX writing principles and in-app content creation
Knowledge of HTML/CSS and comfort working with developer tools
Understanding of API documentation and developer resources
Experience with analytics tools to measure documentation effectiveness
Benefits
Competitive base pay + bonus potential
Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
Immediate access to 401(k) with company match
Flexible PTO (MINIMUM of 10 days required every year)
12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
Remote work friendly
Comprehensive learning and development budget
A manager dedicated to your development
Company
Skimmer
Skimmer is an IT company that specializes in pool service software and pool services.
Founded in 2014
51-200 employees
H1B Sponsorship
Skimmer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$79MKey Investors
Mainsail Partners
2024-10-17Private Equity· $74M
2022-01-27Series Unknown· $5M
Leadership Team
Niki Acosta
Director of Marketing
Peter Freeland
Board Member
Recent News
2025-11-25
Silicon Hills News
2024-10-29
2024-10-18
Company data provided by crunchbase