Honor Credit Union · 1 week ago
Director of Retail Experience
Berrien Springs, MI
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expHonor Credit Union is dedicated to providing extraordinary member service and solutions for financial success since 1934. The Director of Retail Experience will lead and elevate all channels of the branch network, develop strategies to improve member satisfaction and operational efficiency, and provide leadership to ensure sales and service excellence across multiple locations.
FinanceFinancial ServicesInsuranceLending
Responsibilities
Responsible for leading and elevating all channels of the branch network
Visits branches regularly to provide support and visual leadership representation
Collaborates with the VP of Member Experience to establish the strategic direction, long-term, and short-term goals
Develops and executes strategies to improve branch member satisfaction, operational efficiency, and team performance
Manages the branch network creation and execution of performance metrics that align with organizational goals
Enhances department policies and continuously works with the branch teams to optimize processes and procedures
Provides leadership to Regional Managers guaranteeing sales and service excellence and efficient operations
Evaluates and ensures effective training, recognition, performance standards, and staffing levels are maintained
Mentors, coaches, and develops the branch network in accordance with organization policies and procedures, fostering a culture of learning and development
Develops and executes strategies to cultivate select business relationships, attract new business relationships, and drive brand awareness through community support and engagement
Qualification
Required
Bachelor's degree in Business or related field; or an equivalent combination of training and work experience
Eight to ten years of similar or related experience
Progressive leadership experience managing multiple retail locations
Must have a demonstrated ability to keep finances in order
Strong listening, verbal, and written communication skills
Strong project management skills, well-organized and have an excellent eye for detail
At all times follow the core values of the credit union - Truth, Integrity, Respect, Fairness
Maintain a positive and professional demeanor and image with credit union members, team members, and the board
Confidentiality required at all times
Handle issues with tact, diplomacy, and an appropriate sense of urgency
Exceptional decision-making and problem-solving skills
Strong understanding of sales techniques and needs-based selling methodologies
Benefits
Medical with prescription coverage
Dental
Vision
401k employer contribution & matching program
Paid time off and paid holidays (including your birthday!)
Paid community volunteer hours
Wellbeing spending account
Various discounts on credit union products and services for team members & their families
Additional perks included
Company
Honor Credit Union
Honor Credit Union is a financial service company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
H
Heather Luciani
Chief Strategy Officer
Company data provided by crunchbase