Lincoln Center for the Performing Arts · 5 hours ago
Product Manager - Enterprise Products
New York, NY
Full-time
Hybrid
Senior Level
$90K/yr - $111K/yr
5+ years expLincoln Center for the Performing Arts is a global home for music, dance, theater, film, and culture. They are seeking a Product Manager for their Enterprise Products group on the Digital Experience team to support the strategic evolution of their commerce platforms and improve user experiences for audiences and donors.
ArtEducationPerforming Arts
Responsibilities
Partner with revenue-generating teams, including Ticketing, Fundraising, Marketing and Guest Experience, to identify opportunities that improve conversion, audience growth and retention, donor engagement, patron satisfaction, and operational efficiency
Execute on and contribute to Digital Experience product roadmaps for core commerce systems by translating business needs into clear, actionable product requirements
Document and communicate product requirements using user stories, acceptance criteria, workflows, process diagrams, and functional specifications
Analyze customer behavior, transactional data, and operational metrics across ticketing and giving flows to identify trends, diagnose issues, and uncover growth opportunities
Conduct market research and benchmarking to inform product decisions and prioritization
Facilitate cross-functional working groups, workshops, and discovery sessions to surface requirements and validate proposed solutions
Partner with vendor teams to ensure the successful delivery of new features, enhancements, and integrations
Identify and advocate for process improvements that reduce friction for internal users and improve system reliability, scalability, and data quality
Help ensure new commerce experiences meet accessibility standards, maintain brand consistency, and deliver a world-class patron and donor experience
Qualification
Required
5+ years of experience in product development as a product manager or product owner
Familiarity with ticketing, fundraising, or CRM systems such as Salesforce, Tessitura, Spektrix, or similar platforms
Experience working with digital commerce products including ticketing, e-commerce, memberships, subscriptions, patron accounts, or loyalty programs
Ability to translate complex business needs into simple, structured requirements and user stories
Strong facilitation skills and the ability to align diverse stakeholder groups and drive cross-functional decision-making
Ability to work independently, manage multiple priorities, and navigate a dynamic environment with shifting needs
Excellent analytical and problem-solving abilities, with comfort working with data and drawing actionable insights
Strong understanding of product management principles and software development methodologies
Clear written and verbal communication skills, with the ability to adapt style for technical and non-technical audiences
Company
Lincoln Center for the Performing Arts
Lincoln Center for the Performing Arts (LCPA) is a cultural and civic cornerstone of New York City.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jim O'Hara
Chief Operating Officer
Chris Gonzalez
Financial Analyst, Finance Business Partner
Recent News
2025-08-21
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