Allied Universal · 3 days ago
Global Security Operations Center Manager (GSOC Manager)
US-CA-Santa Clara
Full-time
Onsite
Mid, Senior Level
$115K/yr - $115K/yr
5+ years expAllied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. The Global Security Operations Center (GSOC) Manager plays a vital role within the Physical Security and Safety team, ensuring the maintenance of a safe and secure environment for employees, contractors, visitors, and guests while overseeing a shift-based team and managing strategic program oversight.
Cyber SecurityInformation TechnologySecuritySoftware
Responsibilities
Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management
Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols
Develop and update operating procedures and guidance documents
Selection and placement of Analysts; professional development, implement positive as well as disciplinary action as appropriate; develop and implement performance improvement plans
Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators
Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations
Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences
Responsible for quality control of all GSOC products and reports
Maintain situational awareness of events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally; escalate to client stakeholders as necessary
Participate in Quarterly Business Reviews; provide expert-level recommendations regarding staffing levels and requirements as they relate to business costs and company profit margins
Receive, evaluate, and disseminate information and reports from security personnel, managers, suppliers, reporting parties, etc
Support and mentor junior personnel to enhance proficiency with company resources, processes, and procedures
Draft and send emergency mass notifications and other crisis communications
Create concise, factual reports for distribution to client representatives, company management, and external stakeholders
Support the travel security program by monitoring associate travel and be prepared to account for them during events of concern or elevated risk
Partner with internal security, facilities, real estate, enterprise resiliency, and business continuity teams during business-impacting incidents or events
Receive, evaluate, and disseminate incoming information and reports from company security personnel, security officers in the field, company employees, suppliers, reporting parties, and local agencies
Develop concise, fact-based incident reports for distribution to various partners
Represent the company in handling employee or customer complaints, implement resolution to employee grievances or performance deficiencies
Qualification
Required
Must possess one of the following: Bachelor's degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study
Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role
High School diploma or equivalent with a minimum of seven (7) years of work experience in a Global Security Operations Center role
Minimum of five (5) years of experience in corporate security management or a similar role
Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security
Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management
Demonstrated working knowledge of best-in-class security processes and practices
Effective oral and written interpersonal communication skills, including consulting, team building, and collaboration throughout all levels of the organization; able to communicate clear and concisely when providing oral directives as well as written logs and reports
Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms
Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology
Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision
Ability to make decisions, multi-task, and operate within high-stress situations, often under time constraints
Working knowledge of current global events and the global sociopolitical landscape
Ability to analyze and think critically, sometimes under ambiguous circumstances
Planning, organizing, and leadership skills
Strong customer service and service delivery orientation
Preferred
Master's degree in Criminal Justice, Emergency Management, Communications, or related field of study
Ability to operate radio or telephone equipment and console monitors
Intelligence, corporate, military, and security experience
Benefits
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Company
Allied Universal
Allied Universal is a security and facility services company that provides tailored security solutions and smart technology.
10001+ employees
H1B Sponsorship
Allied Universal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$9BKey Investors
Warburg PincusLa Caisse
2019-12-13Acquired
2019-09-01Private Equity· $9B
2019-02-21Private Equity
Leadership Team
Stephen Jones
Global Chairman and Chief Executive Officer
Jack Schenk
Regional Vice President - Midwest
Recent News
2025-12-10
Company data provided by crunchbase