NEOGOV · 1 week ago
Customer Agent Supervisor (Part Time)
Garrett County
Full-time, Part-time
Onsite
Senior Level
$31K/yr - $48K/yr
5+ years expThe Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is seeking a dynamic candidate for the part-time Customer Agent Supervisor position. This role involves supervising customer agents, providing training, and ensuring compliance with operational procedures while also performing customer agent duties as needed.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Supervising Customer Agents and Driver License Agents assigned to the Branch Offices
Supervising closeouts, preparing deposits, sending daily paperwork to accounting, ensuring check-out procedures are followed properly, developing training for close-out procedures, and ensuring that all employees are properly trained to perform all areas of the operation
Preparing all terminals for operation and maintaining the security of cash and inventoried items
Conducting employee unit meetings, training & instructing staff
Examining documents, including but not limited to both foreign and domestic, to detect or determine fraud (ex, Passports, US and out-of-country, Visas, Birth Certificates)
Performing technical document examination for the purpose of reviewing, investigating, and approving the issuance of driver’s licenses, identification cards, vehicle titles, and registration documents in suspicious or non-routine situations
Compiling monthly fraud reports
Provide expert testimony at formal administrative hearings and Maryland courts related to license or vehicle fraud issues where expertise is needed
Conducting audits, training, and verification of employer testing programs
Mentor and train co-workers, including new employees
May perform driver license exams and testing if needed
Qualification
Required
Graduation from a standard high school or possession of a high school equivalency certificate
Five (5) years of customer service work experience
Three (3) years of leadership or supervisory experience
Employees supervising Drivers License Agents are required to possess a commercial Class A and M motor vehicle operator's license fully endorsed and valid in the State of Maryland
Candidates for employment must be twenty-one (21) years of age or older and must be licensed to operate a motor vehicle for at least three years in the State of Maryland or another state
Employees conducting driver's license tests must have successfully completed agency training certification programs prior to administering driver examinations and obtain an appropriate class driver's license
Employees conducting driver's license tests must pass a medical examination administered by the Transportation Medical Advisor as a condition of employment and are subject to medical reexamination every two years or sooner if requested by physician order
Preferred
Strong operational and leadership background, preferably in a regulated environment
Demonstrated leadership skills
Experience managing multiple divisions
Strong analytical and problem-solving skills
Strong team leadership, employee development, and managerial skills
Excellent interpersonal and communication skills
Strong organization and resource allocation skills
Strong customer service background
The ability to analyze, interpret, administer, and implement state and federal laws
Benefits
Healthcare
Dental
Long term disability
Flexible work schedules
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase