Related Companies · 2 days ago
Regional Concierge
San Francisco, CA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $29/hrRelated Management Company is a premier owner/operator of real estate managing hundreds of properties across multiple states. They are seeking a Regional Concierge to provide luxury service across their rental portfolio, ensuring a welcoming environment for residents and guests while managing various responsibilities.
Commercial Real EstateConstructionProperty DevelopmentReal EstateRentalSales
Responsibilities
Help provide consistent luxury service across the portfolio
Consistently and enthusiastically generate great first impressions
Create a luxury environment, exceeding expectations in genuine hospitality service
Approach all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
Navigate multiple shifts and properties
Respect the privacy, information, perspectives, priorities, time, and resources of each resident
Learn about all our locations and management teams as you gain exposure throughout the SF Portfolio
Greet all residents and guests confidently and cordially upon entering the property
Communicate resident concerns to property management
Anticipate needs
Monitor security systems and cameras, conduct inspections of the property for vandalism, damage, and safety, and report any misconduct, incidents, and damages to property management for attention and repair
Maintain regular attendance and highest standards of personal appearance and grooming, in compliance with Related’s standards
Maintain accurate records of incoming and outgoing packages and deliveries
Maintain accurate and complete shift notes and 'pass-down' logs to ensure successful communication through shift changes
Follow emergency procedures as directed in the property manual
Conduct property walks
Multitask between desk duties and support the operation where needed
Qualification
Required
High School Diploma or equivalent
Self-motivated and ability to multitask while remaining composed and approachable
Professional appearance with a positive, outgoing, and attentive demeanor
Customer service driven with a passion to provide high-level service
Must be able to work 8-hour shifts
Must be available to work morning, afternoon, evening and overnights
Must be comfortable working with, and around large groups of people
Must be able to lift up to 35 lbs
Must be able to stand for the entire 8-hour shift
Must be willing to work 40 hours per week
WEEKENDS AND HOLIDAYS REQUIRED
Preferred
Associate degree
Experience as Concierge, Front Desk or Customer Service role
Experience in high-impact guest service environment
Benefits
Lots of paid time off (19+ days!) – we value your life outside of work.
Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
Mental health resources – such as counseling are available to our team members.
Fertility benefits – such as surrogacy, adoption assistance and more!
Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
Company
Related Companies
Related Companies is a global real estate and lifestyle company defined by innovation and the most prominent privately-owned real estate firm in the United States.
Founded in 1972
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Zussman
Chief Financial Officer
Jennifer Tuhy
CFO - Hudson Yards
Recent News
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