KCOM · 20 hours ago
Base Management Advisor
Hull, TX
Full-time
Hybrid
Mid Level
£25K/yr - £25K/yrKCOM is a company dedicated to community, innovation, and commitment, providing award-winning broadband services since 1904. They are seeking a Base Management Advisor to enhance customer retention and growth through tailored recommendations and exceptional service. The role focuses on understanding customer needs and maximizing Average Revenue Per User (ARPU) through proactive engagement.
AssociationInformation Technology
Responsibilities
Proactively reach out to customers to conduct account health checks and offer tailored solutions
Maintain accurate records of customer interactions and performance outcomes
Identify opportunities to upsell and cross-sell products and services
Deliver outstanding customer service that drives retention and satisfaction
Adapt your communication style to suit each customer, ensuring the best possible outcome
Collaborate with colleagues to support a unified approach to base management
Stay up-to-date with our product offerings and market trends
Manage your time effectively to exceed performance targets and KPIs
Qualification
Required
Excellent communication and interpersonal skills
A customer-first mindset with a flair for negotiation and persuasion
Proven experience in outbound sales or customer retention
Strong IT skills and the ability to navigate multiple systems
A proactive, self-motivated attitude with a drive to exceed expectations
Benefits
28 days holidays plus bank holidays
Excellent Pension Scheme with generous employer contributions
Volunteering days
Life Assurance and Income Protection
Corporate Discount schemes
We support hybrid and remote working
A variety of health, wellbeing and lifestyle benefits to choose from
Company
KCOM
KCOM designs and delivers communications and integration services across the UK.
Founded in 1904
1,001-5,000 employees
Funding
Current Stage
Late StageRecent News
Computer Weekly
2025-10-01
Company data provided by crunchbase