TEKsystems · 2 hours ago
SAP Level 1 Support Analyst
United States
Contract
Remote
Entry Level
$26/hr - $33/hr
1+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking an SAP Level 1 Support Analyst to provide first-line support for SAP-related inquiries and incidents, ensuring effective resolution and user assistance.
Information Technology
No H1B
Responsibilities
Monitor and work on relevant incidents assigned to the ServiceNow support queue
Provide the first line of support for all inquiries and incidents, providing resolution or workarounds where possible and based on established runbooks/knowledge articles/scripts
Refer to Standard Operating Procedures and FAQs for user inquiries and provide response support
Upkeep support procedures collaborating with client SMEs and project teams. This includes enhancement of documentation, runbooks and knowledgebase articles
Coordinate escalation/hand-off of L2 issues to Business SMEs including follow-up to ensure ticket/incident/request closeout
Diagnose whether issues are due to the SAP environment, technical extensions such as integrations, or to user understanding
Escalate incident/s (as needed) and assign to L2 technical teams for further triaging and Problem management/RCA, with follow-up to ensure ticket/incident closeout
Help maintain information about problems, workarounds, and resolutions as part of Knowledge Management
Qualification
Required
Outstanding communication and customer service skills
1+ years of recent experience in one of the listed SAP disciplines (SD, FI, MM, WM, PP, TM, APO IBP, etc.)
Experience within the order-to-cash domain and accounts receivable is preferred, though procure-to-pay and schedule-to-deliver domains are acceptable too
Ideally prior experience as a service desk agent, super user or business analyst who has supported SAP end users or conducted UAT during an SAP go-live or upgrade, etc
1+ year of recent customer support experience
Preferred
Experience with ServiceNow (or Remedy or similar ticketing tool) is desired
Any experience or training with S/4HANA/Fiori would be a plus
An understanding of SAP functional configuration would be a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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