AMS · 4 hours ago
Senior Manager Information Technology Operations
New York, United States
Full-time
Hybrid
Senior Level
$155K/yr - $204K/yrAMS is a global leader in talent outsourcing and consulting, committed to redefining the landscape of talent acquisition. The Senior Client Services Manager will oversee operational delivery and client relationship management for a key Investment Banking client, leading a large team across multiple locations to achieve quality thresholds and client satisfaction targets.
Human Resources
Responsibilities
Lead, coach, and develop a high-performing recruitment and sourcing team with a focus on tangible outcomes and clear career pathways
Manage the full performance lifecycle, including objective setting, quarterly talent reviews, and mid-year/end-of-year appraisals
Drive team engagement through regular 1:1s, coaching sessions, skip-level meetings, and account-wide updates
Ensure the seamless cascade of strategic, commercial, and functional goals across the account team
Manage resource planning and team structures to meet business demand, ensuring alignment with budget and location strategies
Drive account profitability and productivity, delivering all recruitment services in line with agreed SLAs, KPIs, and commercial targets
Monitor account health through data-led insights, using reporting to identify trends, influence strategy, and resolve complex issues
Support with the embedding of innovation and continuous improvement initiatives to transform ways of working and enhance the customer experience
Ensures governance and compliance in partnership with Client Services Director and Client Partnering, proactively managing scope and operational risk
Qualification
Required
Experience of operating in a complex, high volume environment with specific focus on Technology
Operates with the authority and expertise of a senior manager to lead recruitment strategies and teams effectively
Offers a proven track record of managing recruitment operations across multiple regions and geographies
Demonstrates expert-level communication and stakeholder partnering skills with a proven ability to influence at an enterprise level
Combines high-level commercial awareness with strategic thinking to drive business-critical decisions and results
Ensures operational excellence through advanced risk mitigation, proactive issue resolution, and strict adherence to process guidelines
Leads with a focus on people performance management and a commitment to driving continuous improvement across the board
Preferred
Significant experience within the investment banking or financial services sectors, demonstrating a deep understanding of these fast-paced industries
Brings a global perspective to the role with a background in managing recruitment operations on an international scale
Benefits
Medical/Rx
Dental
Vision
Spending Accounts
Life
Disability
Voluntary Benefits
401(k)
Paid Holidays/Vacation/Sick Time
Paid Parental Leave
Performance Bonus
Company
AMS
We are people experts. Our 8,500 colleagues power talent strategies that deliver results for leading organizations across 120 countries.
Founded in 1996
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Rodino
Senior Talent Acquisition Partner
Faye Ryan, SHRM-CP
Senior Talent Acquisition Business Partner for Delta Air Lines
Recent News
2022-11-28
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