RIT Solutions, Inc. · 1 month ago
Telecom Engineer 2
United States
Full-time
Remote
Senior Level
5+ years expRIT Solutions, Inc. is seeking a Telecom Engineer 2 to support the design and implementation of contact center telecommunications infrastructure. The role involves leading projects, maintaining expert-level system knowledge, and providing 24/7 support for telecom infrastructure.
Staffing & Recruiting
Responsibilities
Lead design and implementation of contact center infrastructure (40%)
Evaluate and propose tech/process improvements (25%)
Maintain expert-level system integration knowledge (20%)
Provide 24/7 support for telecom infrastructure (10%)
Perform additional duties as needed (5%)
Qualification
Required
Expert level technical expertise of NICE CXOne systems and management of complex telecommunications environments and infrastructures
Experience with multiple voice and call center technologies such as but not limited to voice systems, call center technologies, PBX, gateways, voice networks, ACD, voicemail, call recording, and ancillary support systems
Knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working knowledge of TCP/IP routers, Client's, servers, switches, firewalls, DNS, DHCP and Citrix Desktop deployments
Proven ability to perform coordination and problem isolation
Strong scripting and troubleshooting skills in contact center tech
Strong documentation and communication abilities
Some experience leading and directing others
Five or more years of experience in the support and development of solutions within complex telecommunications environments
Bachelors in computer information systems, Telecommunications, or related field
5+ years of relevant experience
Strong communication and ability to work under pressure
Preferred
Preferred certifications: NICE CXOne, CCNA-Collaboration
Company
RIT Solutions, Inc.
Jobdiva Job Portal: https://www1.jobdiva.com/candidates/myjobs/searchjobsdone.jsp?a=xbjdnwgjodtga1y1im2g881fkkeiwd0775lbvq8yqgps8vb2q36w2vj1ga6xxork&compid=-1 Recruitment (contingency search and campus selection).
201-500 employees
H1B Sponsorship
RIT Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase