Fresenius Medical Care · 4 days ago
IT Helpdesk Support Specialist
Knoxville, TN, USA
Full-time
Onsite
Entry Level
1+ years expFresenius Medical Care is a leading company in the healthcare sector, seeking an IT Helpdesk Support Specialist to provide troubleshooting and application installations for IT systems. The role involves excellent customer service skills, assisting users with their IT needs, and maintaining the Help Desk system.
BiotechnologyHealth CareMedical Device
Responsibilities
Under general supervision, follows established company policies and procedures and applies acquired job skills to answer, evaluate, and prioritize support or assistance requests in the Help Desk tracking system
Maintain the Help Desk system with all required information such as: hardware, software, users, issues, resolutions and monthly system reports
Collect information about user problems and effectively diagnose and resolve technology related problems and issues
Communicate with user expected or found issues, time to resolution and proactively trains users, when possible, how to avoid future similar trouble issues
Communicate with IT vendors to request service for defective products or returns / replacements
Listen to customers’ needs for new services and provides recommended solutions as well as quotes for purchases to be routed through the proper purchasing systems
Install, remove and relocate personal computers, software and peripheral equipment as needed to meet specific application requirements and leased equipment installation
Responsible for proper hardware and software configuration to comply with IT policies and regulatory requirements
Able to document basic steps and procedures for software, hardware and technology use in daily work
Help develop and setup IT training classes on-site and or recommend external contracted training where required
Support phone system and Cell phone requirements and services
Help find and develop cost reduction programs in IT areas such as printing services
Escalate issues to supervisor for resolution, as deemed necessary
Assist with various projects as assigned by direct supervisor
Other duties as assigned
Qualification
Required
High School Diploma required
1 – 2 years' related experience
Interpret general business periodicals, professional journals, technical procedures or governmental regulations
Ability to write reports, business correspondence and procedure manuals
Ability to effectively present information and respond to questions from individuals, groups of managers, users, customers and the general public
Able to do basic math
Able to solve practical problems and deal with a variety of complex issues that may arise
Advanced computer knowledge in mainstream hardware and software systems
Able to support and work in a fast paced team environment
Company
Fresenius Medical Care
Fresenius Medical Care is a healthcare company that provides dialysis treatment for those with chronic kidney diseases.
10001+ employees
H1B Sponsorship
Fresenius Medical Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (14)
2022 (18)
2021 (10)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$758.43M2025-11-17Post Ipo Debt· $579.5M
2025-07-21Post Ipo Equity· $4.86M
2020-02-25Post Ipo Equity· $6.07M
Leadership Team
Helen Giza
Chief Executive Officer
Joseph Turk
CEO of Care Enablement and Member of the Management Board of Fresenius Medical Care
Recent News
2025-11-19
Company data provided by crunchbase