Fairmont Homes Group · 1 day ago
IT Technician Support
Dallas, TX, US
Full-time
Onsite
Mid Level
4+ years expFairmont Homes Group is a renowned hotel located in the Arts District of downtown Dallas, providing exceptional guest experiences for over 50 years. They are seeking an IT Technician to ensure the hotel’s systems operate securely, reliably, and efficiently, while supporting the technology needs of the team and maintaining compliance with security protocols.
CommercialConstructionResidential
Responsibilities
Consistently provide professional, engaging, and friendly service
Lead and manage the hotel’s daily IT operations while ensuring all standards are upheld
Follow all company IT Security Policies related to hardware, software, and data protection
Maintain and monitor Barracuda Cloud backups
Support and maintain end‑user workstations
Provide support for standalone hotel systems, including network‑connected systems, POS systems, interfaces, file servers, and UPS devices
Maintain and manage user accounts within Active Directory
Manage access requests through the corporate grant/revoke ticketing system
Ensure all software installations comply with licensing requirements
Troubleshoot day‑to‑day IT issues for colleagues
Assist with planning and implementing infrastructure changes, upgrades, and system modifications
Implement network security standards set by corporate guidelines
Oversee administration and maintenance of the company’s LAN
Oversee administration of the company’s WAN
Support troubleshooting, system backups, archiving, and disaster recovery processes, providing expert assistance when needed
Collaborate with project teams to support implementation of internal systems
Oversee local help desk operations and respond to escalated issues
Maintain tracking and monitoring software
Communicate effectively with internal and external stakeholders to resolve IT concerns in a timely manner
Ensure company assets are used and maintained responsibly
Balance operational tasks with administrative responsibilities and colleague needs
Follow all departmental and safety policies
Perform other duties as assigned
Qualification
Required
Degree in Computer Engineering or a minimum of four years of practical IT experience
Ability to participate in an on-call rotation and provide after-hours support
Understanding of TCP/IP networking
Strong communication, organizational, and interpersonal skills
Excellent problem-solving abilities with high attention to detail
Reliable, responsible, and highly attentive to accuracy and security
Preferred
CompTIA A+ certification (an asset)
Microsoft certification (preferred)
Knowledge of Active Directory and Group Policy structures (preferred)
Previous hotel IT experience is an asset, but not required
Benefits
Paid time off
Medical, Dental and Vision Insurance
401K
Complimentary Shift Meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academy designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
Career development opportunities with national and international promotion opportunities
Company
Fairmont Homes Group
The Fairmont Homes Group is one of SA’s largest and most successful residential housing and development companies.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase