RED Group · 3 weeks ago
Business Systems & IT Administrator
Metairie, LA
Full-time
Hybrid
Entry Level
1+ years expRED Group is an Industrial Control Systems technology development and integration firm specializing in Process Automation and IT/OT Consulting. They are seeking a Business Systems & IT Administrator to support day-to-day internal IT operations, manage Microsoft 365 and ERP systems, and enhance reporting through Power BI.
ConsultingCyber SecurityElectronicsIndustrial Automation
Responsibilities
Serve as the primary internal IT support resource for users across multiple offices (Windows environment)
Troubleshoot and resolve hardware/software issues for end users
Manage onboarding/offboarding technical tasks: device provisioning, account setup, access changes, and equipment collection
Establish and maintain standards for workstations, software deployment, patching/updates, and endpoint protection
Maintain accurate hardware and software inventory (devices, peripherals, licenses)
Coordinate with Managed Service Provider (MSP) partners for escalation, specialized projects, and coverage
Administer Microsoft 365 environment including users, groups, licensing, and access controls
Improve and enforce governance around Teams and SharePoint (structure, permissions, naming conventions, ownership/lifecycle)
Support SharePoint information architecture improvements and user enablement
Provide documentation and guidance on internal best practices
Administer ERP users, roles, permissions, and security design in coordination with leadership and business process owners
Improve usability through configuration, workflow/role tailoring, and vendor collaboration for advanced needs
Learn ERP data structures to support reporting and troubleshooting
Act as the internal liaison with ERP support vendors for issues, enhancements and changes
Maintain and enhance existing Power BI reports, datasets, workspace permissions, and refresh schedules
Create dashboards and reports from ERP and other sources to meet business needs
Ensure reporting accuracy through data validation with stakeholders
Create and maintain dashboard documentation (definitions, data sources, refresh logic, ownership)
Build and maintain clear IT documentation, including standards, onboarding/offboarding and systems administration runbooks
Streamline request intake/work management processes (ticketing/work queue) to increase visibility and accountability
Identify and implement improvements to reduce issues, increase consistency, and enhance user experience
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
Minimum of 1 year of IT support experience in a Windows + Microsoft 365 environment
Experience administering Teams and SharePoint, including permissions and basic governance concepts
Power BI experience (report building/maintenance) with a strong willingness to learn and grow
Experience with SQL/querying fundamentals (joins, filtering, basic aggregation) and ability to reason about relational data
Strong communication and customer-service mindset; ability to support both technical and non-technical users
Demonstrated strength in documentation and process building (repeatable workflows, checklists, standards)
Ability to travel to other offices on a quarterly basis
Proficient in Microsoft Office Suite
Ability to manage and prioritize multiple projects and priorities
Foster a collaborative and engaging environment by upholding and embodying our Core Values: Be Dependable, Cultivate Relationships, Strive for Excellence
Foster and promote a strong safety culture and follow company safety protocols
Strong organizational skills
Strong team-work skills
Preferred
ERP administration (user/role setup, permissions, reporting support)
Knowledge of ERP reporting and data extraction (connectors, APIs/OData, exports, data modeling)
Experience with Microsoft 365 governance, including managing Teams and standardizing SharePoint
Exposure to endpoint/device management concepts (Intune, autopilot, imaging, patching frameworks), even if previously done via an MSP
Experience owning or improving a ticketing/work intake process
Experience coordinating vendors/MSPs and managing escalations
Benefits
A collaborative team environment that values your contribution.
Competitive benefits, flexible schedules, and hybrid remote work options.
The stability of a well-established company poised for exciting growth.
A fun and rewarding career that challenges you while offering opportunities for you to grow and excel.
Company
RED Group
RED Group specializes in industrial control systems automation, operational technology consulting, and cybersecurity solutions.
51-200 employees
H1B Sponsorship
RED Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Carl Fangue
CEO
David Smith
Strategic Relationships and Partnerships
Recent News
New Orleans CityBusiness
2025-10-02
2023-04-17
Company data provided by crunchbase