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Guest Services, Inc. · 19 hours ago

Administrative Coordinator - Black Canyon Rafting

Boulder City, NV

Full-time

Onsite

New Grad, Entry Level

$18.50/hr - $18.50/hr

Guest Services, Inc. is a premier hospitality management company and National Park Service concessionaire in the United States. The Logistics Coordinator plays a critical role in ensuring the success of Hoover Dam rafting operations by coordinating daily schedules, staffing, and equipment logistics to maintain a high standard of guest experience.

HospitalityInformation Technology

Responsibilities

Coordinate daily tour schedules, staffing assignments, F & B orders and vehicle/raft readiness

Ensure guides, drivers, and support staff are briefed on timelines, locations, and responsibilities

Monitor tour flow throughout the day and adjust plans as needed due to weather, staffing, or operational changes

Coordinate shuttle routes, vehicle staging, and driver assignments

Track raft inventory, safety equipment, lunches, water, and guest gear

Ensure all equipment is staged, maintained, and accounted for before and after tours

Act as the primary point of contact between guides, drivers, guest services, and management

Communicate real-time updates clearly and professionally via radio, phone, or in person

Support guest services with operational updates that affect guests (delays, changes, special needs)

Verify that safety checks, headcounts, and required documentation are completed

Support compliance with National Park Service requirements and company SOPs

Report incidents, maintenance issues, or safety concerns promptly to management

Anticipate logistical challenges and proactively solve problems before they impact guests

Step in to assist with launches, landings, guest loading, or equipment movement as needed

Support special events, charters, and seasonal operational changes

Process daily operational reporting

Assist Tour Operations Manager with monthly schedule forecast

Light Bookkeeping

All other duties as assigned

Qualification

Organizational skillsTime-management skillsCommunication skillsMicrosoft OfficeProblem solvingTroubleshootingSales techniquesOutdoor recreation experienceInterpersonal skillsCritical thinking

Required

Strong organizational and time-management skills

Ability to remain calm and effective in a fast-paced, outdoor environment

Excellent communication and interpersonal skills

Comfort working early mornings, weekends, holidays, and variable schedules

Ability to lift and move equipment (up to ~50 lbs) and work outdoors in desert conditions

Computer skills

Communication skills

Sales techniques

Microsoft Office

Phone skills

Interpersonal Skills

Critical Thinking

Troubleshooting