Watson · 19 hours ago
Field Operations Coordinator
26246 12 TREES LANE NW - POULSBO, WA 98370
Full-time
Onsite
Mid Level
$25/hr - $30/hrWatson is a company dedicated to designing and building innovative workplace solutions for over 50 years. They are seeking a Field Operations Project Coordinator to ensure exceptional customer journeys from order receipt to project completion by coordinating between production, delivery, and installation teams.
E-CommerceManufacturing
Responsibilities
Serve as the lead point of contact for customer project execution after order receipt
Manage and own the full customer journey from order confirmation through installation and completion
Lead and coordinate installation scheduling, installer assignments, client communications, and logistics
Conduct installation kickoff meetings with customers, dealers, and Watson teams
Monitor and manage the installation timeline, proactively identifying risks and ensuring on-time delivery
Communicate project milestones, updates, and any challenges to customers with clarity, empathy, and focus on preserving long-term relationships
Coordinate and ensure all necessary project documentation is complete and accurate before installation
Track and ensure timely collection of all project signoffs within 48 hours of job completion
Ensure installation teams are properly briefed, supported, and equipped for success
Oversee customer feedback collection and ensure post-install follow-up activities are completed
Actively support and expand Watson’s 3rd-party installation partner network
Promote Watson Install as a premium support tool for our commercial sales partners and dealer network
Primary point of contact for live installation support needs
Triage and escalate service concerns quickly and effectively
Backup to the Service Support Coordinators team as needed
Monitor Support KPIs and recommend continuous improvements based on client feedback and project outcomes
Verify accuracy of purchase orders and setup of customer accounts
Assist with order processing and entry into our systems (Frontier, Salesforce)
Act as a backup to the Order Fulfillment team during peak periods
Qualification
Required
Strong proficiency with the Microsoft Office Suite, especially Outlook and Excel
Experience with major CRM tools such as Salesforce, SugarCRM, monday.com, or Microsoft Dynamics preferred
Project Management certification (PMP or similar) is a plus but not required
Project Management Methodologies
Benefits
401(k) plan with matching contribution
Profit Sharing Program
Comprehensive healthcare plans
Fun, challenging, and collaborative culture
Company
Watson
Everything we do at Watson is rooted in soulful design. Design that is guided first by the functional needs of our clients.
Founded in 1960
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Clif McKenzie
CEO
Recent News
2025-07-22
Company data provided by crunchbase