Supersure · 9 hours ago
Director of Commercial Lines Account Management
DFW Metroplex
Full-time
Onsite
Mid, Senior Level
$160K/yr - $180K/yr
7+ years expSupersure is building a modern insurance agency designed to scale nationally through strong operations, disciplined execution, and technology enabled service. The Director of Account Management – Commercial Property & Casualty will play a foundational role in building and leading Supersure’s commercial service organization, overseeing client experience, renewals, and operational consistency.
Insurance
Hiring Manager
Tony Mirau
Responsibilities
Build, lead, and scale Supersure’s Commercial Account Management and Placement functions, including hiring, onboarding, and developing Account Managers and Placement Specialists
Establish early stage service workflows for commercial lines, including quoting support, carrier and wholesaler marketing, endorsements, renewals, and ongoing servicing
Identify, prioritize, and champion technology and AI‑driven opportunities to reduce manual work, strengthen accuracy, and enhance the client experience
Lead the adoption of new tools and processes, inspiring teams through ambiguity and cultivating a culture of continuous improvement
Create clarity and accountability across sales to service handoffs, defining how work moves through the organization as volume increases
Own service metrics, team performance, and scalability
Operate hands-on during the build phase, acting as an escalation point for complex accounts, carrier issues, and client situations while the team and processes mature
Standardize service execution without sacrificing quality, ensuring consistent client experience across industries, geographies, and account sizes
Partner closely with Sales, Finance, Compliance, and Technology to ensure operational readiness, clean execution, and scalable growth
Ensure accurate and disciplined execution around commercial commissions, including understanding commission structures, common reconciliation issues, and how commissions flow through the agency
Over time, evolve and optimize processes, service metrics, and team structure as the business scales
Qualification
Required
7+ years of experience in commercial insurance account management, placement, or service operations within an insurance agency or brokerage
Demonstrated experience operating in a new, fast growing, or changing agency environment, or clear evidence of building new processes or teams within a larger organization
Strong operational understanding of commercial P&C lines, including underwriting workflows, carrier and wholesaler relationships, endorsements, renewals, and escalations
Proven people leadership experience, including managing Account Managers and Placement Specialists in a production environment
Ability to operate effectively with incomplete structure, building clarity and order where processes are still being defined
Working familiarity with agency management systems (Applied Epic or similar) and modern service tools
Practical knowledge of commercial commission tracking and reporting, including how commissions are earned, tracked, and reconciled
Experience with end‑to‑end agency workflows and a continuous improvement mindset, consistently identifying opportunities to reduce friction and elevate the client experience
Highly proficient with Microsoft Office tools such as PowerPoint, Excel, and Word, consistently leveraging them to analyze data, and communicate insights effectively
Active Property & Casualty insurance license, or ability to obtain quickly
Must be based in Dallas, TX area and able to work in-office in the North Dallas area
Preferred
Experience helping launch, rebuild, or rapidly scale a commercial service organization
Background that includes exposure to large brokerages, combined with demonstrated willingness to operate in a hands-on, early stage environment
Track record of improving operational discipline, service consistency, and client retention
Passion exploring and implementing AI technologies to automate routine tasks, improve decision‑making accuracy, and elevate the quality of client guidance
Experience working closely with producers, finance, and leadership to improve visibility into pipelines, service performance, and retention
Industry designations such as CIC or CPCU
Benefits
Healthcare: 100% employer-paid premiums
401k: Eligible on first payroll, with 4% company match
$60/month cell phone stipend
Company-paid parking
Public transportation reimbursement program
14 annual holidays (13 scheduled + 1 floating)
Company
Supersure
Supersure aims to combine smart technology with expert curation to provide tailored coverage solutions for small businesses.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase