Private Label Beauty & Wellness · 16 hours ago
Customer Experience Project Coordinator
White Plains, New York, United States
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $65K/yr
2+ years expPrivate Label Beauty & Wellness is seeking a Customer Experience Project Coordinator to support homeowners through the full solar journey. The role involves being the main point of contact for customers, coordinating with installation partners, and ensuring a smooth and professional project experience.
BeautyCosmeticsManufacturing
Responsibilities
Act as the primary point of contact for customers once a project is sold
Coordinate project updates between customers, installation partners, and internal teams
Schedule and track third-party work (tree removal, roof repairs, electricians, etc.) and ensure it aligns with the installation timeline
Provide proactive, white-glove communication: status updates, next steps, expectations, and issue follow-up
Guide customers through the solar journey: design approval, permits, installation, inspections, and system activation
Support post-installation needs, including basic troubleshooting and coordination of any warranty or service visits
Maintain accurate records in the CRM/project management system: milestones, documents, notes, and customer communications
Flag risks, delays, or issues to the Director of Operations and help drive resolutions
Suggest process improvements to enhance customer experience and reduce delays
Qualification
Required
2–4 years of experience in project coordination, customer service, or account support; experience in solar, construction, or home services is a plus
Strong organizational skills; comfortable managing multiple projects and deadlines
Excellent written and verbal communication; confident on phone, email, and text
Experience working with subcontractors or vendors is helpful (roofers, electricians, etc.)
Comfortable using CRM and/or project management tools
Consistently professional, patient, and customer-focused
Benefits
Bonus: Up to ~5–10% based on customer satisfaction and project KPIs
Company
Private Label Beauty & Wellness
WHAT WE OFFER: *Custom formulations *We will work one-on-one with you to help figure out your perfect cosmetic formulation.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Estey
Founder/CEO
Company data provided by crunchbase