Probook · 1 day ago
Technical Implementation Manager
Manhattan
Full-time
Onsite
New Grad, Entry Level
$105K/yr - $125K/yr
0+ years expProbook is building the operating backbone for the home services industry, helping plumbing, HVAC, and electrical businesses run smarter as they scale. The Technical Implementation Manager will execute zero-defect setups, drive downstream customer success, and ensure clean handoffs to deployment and account management.
Computer Software
Responsibilities
Execute "Zero-Defect" Setups: More than just “not dropping things”, deeply understand each customer's nuanced business logic and craft setups that integrate seamlessly with their ops. Proactively address edge cases so CSMs don’t have to escalate tickets to you
Clean Handoffs to Deployment & Account Management: Document custom setup decisions with precision and brevity. Give DS/AM exactly what they need—no more, no less—so they can make adjustments during Go-Live and beyond without your help
Drive Downstream Customer Success: Setup quality is the leading predictor of customer success. Your work determines whether customers integrate Probook into daily operations or let it gather dust. Execute configurations that make the product indispensable and set the foundation for retention and expansion
Qualification
Required
0-3 years in engineering, technical implementation, customer success, operations, or consulting roles (new grads welcome with relevant skills)
High learning aptitude with obsessive attention to detail: master technical systems independently, manage complex multi-stakeholder projects with zero tolerance for missed steps
Strong business acumen: comfortable discussing ROI, pricing logic, and operational workflows
Exceptional documentation and communication skills: capture nuance concisely, surface risks proactively, deliver clean handoffs
NYC based: Excited to work in-office 6 days/week in our high-intensity, high-collaboration culture
Benefits
Equity: Meaningful equity stake.
Health: Comprehensive medical, dental, and vision coverage.
Lifestyle: Monthly food stipend and unlimited office snacks.
Access: Direct access to world-class investors and advisors.
Company
Probook
Increase flip rates, boost ticket sizes, and reduce windshield time— all without scaling your dispatch department.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
George Eliadis
Co-Founder
Toby Hirsch
Co-Founder
Company data provided by crunchbase