SGP Recruiting · 18 hours ago
CIS Technician (Operations & Exercises)
SGP Recruiting is an international Information Technology consulting and Engineering Services company that supports public and private sector customers. They are seeking a CIS Technician (Operations & Exercises) to assist with NATO ACT program activities in Norfolk, VA, focusing on deployment, support, and coordination of CIS requirements for exercises and events.
Responsibilities
Supports Local Technical Support teams in build-up, deployment and tear-down activities related to exercises
Assists in planning support of local exercise requirements
Assists in maintaining CSU Norfolk annual exercise calendar and exercise support planning documents
Assist in site surveys and collecting lessons identified; and
Assist logisticians by receiving and storing CIS equipment and controlling access to it
Coordinates all CIS requirements in relation to set up, deployment and tear-down activities related to events and conferences
Works with CSU change coordinators and local technical teams to assess customer requirements and provide response to customer requests for support; and
Assist in maintaining overview of ad-hoc event support activity and effort throughout the year
Qualification
Required
Minimum 3 years' experience working in an ICT CIS environment
Minimum 3 years' experience supporting IT users, desktop hardware and software
Minimum 3 years' experience working in an IT administration role
Minimum 3 years' experience supporting NATO exercises as IT staff
Experience of providing hands on technical assistance across a diverse range of CIS equipment including but not limited to Workstations, Laptops, scanners, printers and VTC equipment
Background and experience in NATO static and deployable CIS equipment and networks
Working knowledge of policy, procedures, and organization of NATO CIS
Working knowledge of ITIL processes and procedures (incident, change, configuration and asset management)
Working knowledge of ITSM ticketing tools (BMC Remedy)
Working knowledge of Active Directory
Working knowledge of current operating systems and office automation software
Preferred
Working knowledge of SharePoint would be advantageous