CapeTalent · 3 hours ago
(2) Learning Facilitator (Onsite in Plano, TX) - (FinTech SaaS)
Plano, TX
Contract
Onsite
Mid Level
$55/hr - $60/hr
3+ years expCapeTalent is a staffing agency that connects AI-forward Learning & Development professionals with Fortune 100 companies. They are seeking a dynamic Learning Facilitator to deliver high-impact training and coaching for contact center and customer experience professionals, focusing on skill mastery and service performance.
Staffing & Recruiting
Hiring Manager
Erica Franzen
Responsibilities
Deliver instructor-led classroom and virtual sessions on product training / knowledge, customer service, communication skills, empathy, and systems navigation along with internal platforms
Facilitate onboarding and upskilling programs for call center agents (CX Training) and team leads
Create an inclusive, engaging environment that encourages participation
Use role plays, call listening exercises, and simulations to build job-ready skills
Provide one-on-one and group coaching to reinforce eLearning content
Observe live or recorded calls and provide feedback to improve quality
Track learner progress and assessment completion
Recommend improvements to content and delivery methods
Qualification
Required
3–5 years' experience facilitating training in CX / contact center or customer service environments
Proven success coaching frontline employees
Experience with blended learning (ILT, VILT, eLearning)
Skilled in facilitation tools (Zoom, Teams, Webex, Miro, etc.)
Excellent communication and storytelling skills
Preferred
Certification in facilitation, learning, or coaching (ATD, Kirkpatrick, ICF) is preferred
Experience in contact center operations, QA, or leadership is preferred
Benefits
Laptop Provided
Company
CapeTalent
At CapeTalent, we are an AI-forward Learning & Development staffing partner specializing in contract placements, project-based engagements, and direct-hire placements for Fortune 500 and high-growth organizations.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase