TEKsystems · 6 hours ago
Desktop Support Technician
New Britain, CT
Full-time
Onsite
Entry Level
$18/hr - $22/hr
2+ years expTEKsystems is a leading provider of business and technology services, seeking a Desktop Support Technician. The role involves providing hands-on support for hardware, workstation deployments, and computer imaging within a Windows environment, requiring strong troubleshooting abilities and attention to detail.
Information Technology
Responsibilities
Provide hardware support for desktops, laptops, monitors, printers, and peripherals
Diagnose, repair, replace, and maintain hardware components
Perform upgrades, component swaps, and routine maintenance to ensure reliable device performance
Image computers using standardized tools and procedures
Configure operating systems, install required applications, and apply updates and patches
Prepare devices for new hires, refresh cycles, and departmental technology needs
Set up workstations including monitors, docking stations, keyboards, phones, and other peripherals
Ensure proper network connectivity, access to printers, and application functionality
Assist with technology setup in conference rooms, labs, and shared work areas
Perform installation, configuration, diagnostics, and troubleshooting for Windows systems
Resolve issues involving operating systems, applications, wireless devices, and networking equipment
Document all details in the ticketing system and escalate issues when appropriate with accurate notes
Qualification
Required
Minimum of 2 years of hands-on hardware support experience
Minimum of 2 years of experience imaging computers
Minimum of 2 years of workstation setup experience
Strong understanding of Windows desktop environments (Windows 10/11)
General troubleshooting abilities across hardware, software, and basic networking
Ability to create clear documentation for issue escalation and knowledge sharing
Preferred
Experience supporting Windows Server environments
Familiarity with IT ticketing systems such as ServiceNow, Freshservice, or Jira
Experience with remote support tools
Strong customer service and communication skills
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase