City of Richmond, Virginia · 9 hours ago
Human Services Assistant - Economic Support & Independence
Richmond, VA
Full-time
Onsite
Mid Level
3+ years expThe City of Richmond is committed to nurturing talent and fostering growth opportunities within its workforce. They are seeking a Human Services Assistant to provide technical, administrative, and customer service support in the Department of Social Services, assisting with the management of paperwork and processing applications for various benefit programs.
Government Administration
Responsibilities
Greeting customers and assists in completing forms
Entering customer information on applicant forms
Screening and reviewing applications used to determine eligibility
Entering information into agency automated systems and generating reports as needed
Preparing case records and written recommendations pertaining to cases assigned
Performing routine office tasks such as answering telephones, copying and scanning documents, preparing agency correspondence, mail processing, and filling
Assisting customers with Common Help (on-line system) to complete and manage client benefit applications for Medicaid, TANF and SNAP
Assisting with registering and filing clearances through State benefits systems
Gathering report facts, reading and interpreting complex public assistance policies and regulations
Other related duties as assigned
City of Richmond Department of Social Services employees may be required to work during inclement weather and during declared emergencies
Qualification
Required
High School Diploma or GED
3 years of administrative support experience
Considerable knowledge in Social and human services programs
Basic math
Familiarity with using standard office equipment such as computers, photocopiers, fax machines, etc
Demonstrated skills in reading and oral comprehension in regards to interpreting and applying established guidelines, policies, processes, and procedures
Data entry
Gathering data and reporting data accurately
Excellent interpersonal, and oral/written communication
Basic mathematical computations
Demonstrated ability to learn and effectively use human/social services systems and software programs
Read, learn, and interpret policies and procedures
Multi-task
Exercise sound judgment
Preferred
1 year in a human services environment preferred
Associate's Degree or above
Microsoft Office experience is preferred
Customer Service experience is a plus
Bilingual is a plus
Benefits
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Company
City of Richmond, Virginia
City of Richmond, Virginia
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lawson Wijesooriya
Chief of Staff
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