Navitas Credit Corp. · 17 hours ago
Customer Service Specialist
Blairsville, GA
Full-time
Onsite
Entry Level
$32K/yr - $45K/yr
1+ years expNavitas Credit Corp. is seeking a Customer Service Specialist to join their on-site Customer Contact Center team. The role focuses on handling a variety of customer service requests and ensuring exceptional service while managing risks effectively.
BankingFinancial Services
Responsibilities
Complete customer service requests including, but not limited to, check orders, stop payments, account maintenance, and statement requests
Process debit card maintenance requests such as limit increases, card closures/reorders, and travel notices
Support and resolve complex debit card issues
Provide Online/Mobile Banking and Bill Pay support and troubleshooting for consumer and business customers
Meet or exceed personal scorecard goal contributing to department performance
Deliver exceptional service across all channels by creating a positive experience for every customer
Interact with customers and coworkers professionally and represent United Community Bank and "The Bank that Service Built."
Assist with mentoring teammates and contributing to training resources as needed
Support customer channels including email, chat, secure message, and telephone
Develop subject-matter expertise in specialized support areas when assigned
See, refer, and/or sell bank products and services
Maintain thorough knowledge of all bank products and services
Maintain reliable attendance and understand the team's interdependence in achieving goals
Successfully complete all assigned Contact Center and UCB training
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent
1-3 years of banking, operations, retail, or customer service experience
Ability to work a ser or rotating schedule, including evenings and Saturdays
Proficiency in Microsoft Office and standard office equipment
Excellent interpersonal, verbal, and written communication skills
Strong passion for delivering high-quality customer service
Professional and welcoming telephone etiquette; ability to maintain a positive demeanor throughout the day
Strong computer and technical skills
Ability to thrive in a high call-volume, fast-paced environment
Skilled at managing and resolving customer complaints
Strong attention to detail, accuracy, and adherence to procedures
Strong analytical and problem-solving abilities with sound judgement
Ability to make informed, confident decisions quickly
Self-starter with strong teamwork and collaboration skills
Ability to multi-task effectively
Must be able to pass a background & credit check
This is a full-time, non-remote position
Preferred
Bachelor's degree
Bank operations or retail/commercial banking experience
Contact Center experience
Experience with electronic communication tools (email, chat, etc.)
Bilingual (Spanish) verbal and written skills
Company
Navitas Credit Corp.
Navitas Credit Corp. is a financial services provider based in Florida.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$6MKey Investors
Noro-Moseley Partners
2010-03-01Series A· $6M
Leadership Team
Dan McMahan
Senior Vice President - Chief Credit Officer
Jacklynn Farbman Manning, CLFP
Chief Marketing Officer
Recent News
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