Thomas Jefferson University · 3 hours ago
HR Service Center Rep II Benefits Administrator (Full-Time) Thomas Jefferson University
Philadelphia, PA
Full-time
Onsite
Mid Level
3+ years expThomas Jefferson University is a nationally ranked institution committed to reimagining health care and higher education. The HR Service Center Representative II serves as a point of contact for basic benefit functions, providing high-level service and responding to employee inquiries to ensure a positive employee relations experience.
Continuing EducationE-LearningEdTechEducationHigher EducationMedicalNon ProfitSTEM EducationTrainingUniversities
Responsibilities
Runs the daily processes for benefits administration that are not limited to audits, benefits processors, reviewing records that are flagged and processing benefit events when needed
Reviews complex situation and works with other departments such as HRIT and Benefits for resolution
Reviews and adjusts if needed arrears balances
Handles benefits payroll issues when reported during the payroll process
Reviews and process Medical Evidence of Insurability approvals
Reviews and corrects vendor files
Audits and rectifies dual coverages
Attends and advises in benefits meetings including Open Enrollment
Responds to HR benefit tickets within a 24 hour timeframe and closure within 3 business days. Escalates tickets as needed
Contact employees where benefits escalations are needed
Interact with other HRSC customer service representatives when needed using the HRSC Teams chat
Communicates with the HRSC Manager for assistance with high level issues and general guidance
Flexible to deal with issues that arise outside of normal business hours
Performs special projects and other duties as assigned
Qualification
Required
Must have 3+ years experience running benefits systems
Must be highly organized, detail-oriented, with superior written and verbal skills
Ability to work independently and coordinate with multiple groups
Good judgment and excellent interpersonal and communication skills
Experience with HR topics regarding benefits a plus
High level of confidence, integrity, and motivation
Must be able to multitask and work well under pressure
Must be proactive, responsive, and resourceful
Highly flexible and motivated individual with an ability to work independently as well as in a team setting
Must consistently demonstrate the highest level of professionalism and discretion
Strong interpersonal skills with ability to interact well with all levels of clients, customers, and internal personnel
Must be receptive with high regard for customer service
Excellent computer skills in a Microsoft Windows environment
Excellent follow up and organizational skills
Good writing and speaking grammar
Must exhibit a high level of confidentiality
Benefits
Medical (including prescription)
Supplemental insurance
Dental
Vision
Life and AD&D insurance
Short- and long-term disability
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits
Access to group rates on insurance and discounts
Tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
Access to medical (including prescription) insurance
Company
Thomas Jefferson University
Thomas Jefferson University is a university and healthcare system that offers academic programs in business, healthcare, and engineering.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Foundation for Opioid Response EffortsAARPKnow Diabetes by Heart
2025-07-30Grant· $0.46M
2022-06-29Grant
2021-04-01Grant
Leadership Team
Bruce Meyer
Senior Executive VP, Thomas Jefferson University and Chief Physician Executive
Recent News
Medical Xpress - latest medical and health news stories
2025-12-08
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