Chubb · 2 months ago
Customer Experience Intern
Chattanooga, TN
Internship
Hybrid
InternChubb is a leading provider of workforce supplemental accident, disability, health and life insurance products. The Customer Experience Intern will work closely with the Customer Experience Director to analyze feedback and develop solutions that enhance the customer journey.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
You will work closely with the Customer Experience Director to analyze feedback, develop solutions, and create engaging content that fosters a positive experience for our customers
Assist in gathering and analyzing customer feedback through surveys and interviews
Help identify areas for improvement in the customer journey and contribute to developing actionable strategies
Collaborate with various departments (e.g., Marketing, Sales, Product) to ensure a cohesive customer experience
Support the creation and maintenance of customer experience resources, including guides, FAQs, and training materials
Participate in customer experience projects, from planning through execution, and evaluate their effectiveness
Assist in organizing customer engagement initiatives, events, or webinars
Qualification
Required
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); experience with data analysis tools is a plus
Currently pursuing a degree in Business, Marketing, Communications, or a related field
Strong analytical skills and the ability to interpret data effectively
Excellent verbal and written communication skills
Detail-oriented with strong organizational skills and the ability to multi-task
A passion for customer service and a willingness to learn
Local to Chattanooga or Chicago area; must be able to work 4 days in the office
Results orientation: a demonstrated ability to meet commitments; including under pressure
Intellectual agility: capable and willing to master and apply new knowledge
Personal capacity: accepting and welcoming of additional responsibility over time
Communication skills: an ability to communicate successfully in various settings
Interpersonal/team skills: able to work effectively with colleagues at all levels
Self-leadership: an ability to take full ownership of work and show initiative as needed
Client focused: understanding of the needs of customers and clients
Work ethic: a commitment to hard work and a high ethical conduct
Preferred
Business, Marketing, Communications, or a related field
Benefits
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
Founded in 1985
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
Media OutReach Newswire
2026-01-22
Beinsure - Insurance, Reinsurance, InsurTech Insights
2026-01-14
2026-01-08
Company data provided by crunchbase