Customer Service Agent jobs in United States
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Mass Markets · 8 hours ago

Customer Service Agent

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. The Customer Service Agent role involves assisting customers with inquiries, providing excellent service, and resolving issues efficiently.

ConsultingInformation Technology

Responsibilities

Handle inbound and outbound calls professionally and efficiently
Resolve customer issues on the first call through effective problem-solving
Research and retrieve information across systems to support customer needs
Accurately document interactions and process claims
Guide customers through options to find the best solutions
Follow scripts, policies, and procedures while using available resources
Protect customer privacy and handle sensitive information appropriately
Escalate complex issues to the appropriate team members
Stay current with training, updates, and program knowledge
Maintain consistent attendance and adhere to scheduling requirements

Qualification

Call center experienceEnglish proficiencyTyping speed 20+ WPMMicrosoft Office proficiencyTroubleshooting skillsWork from home experienceSelf-managementMultitaskingInterpersonal skills

Required

Must be 18 years or older
High school diploma or equivalent
Previous call center experience
Work from home experience
Strong command of the English language
Typing speed of 20+ WPM
High speed internet connection
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

Benefits

HMO Coverage plus a dependent
Dental Coverage
Free meal during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent disinfection, fogging of workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Sharpen your social skills while meeting awesome people and making new friends
Plus, more in-office rewards, raffles, recognition gifts, and treats!

Company

Mass Markets

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Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
dateFounded in 2015
location
Beverly, Massachusetts, USA
people-size501-1000 employees
web-link
https://www.massmarkets.com/

Funding

Current Stage
Late Stage

Recent News

EIN Presswire
MAS Markets Named 32nd Fastest-Growing Company in the Growth 500
2025-06-24
Company data provided by crunchbase